Certified Medical Assistant (CMA) - Clinic Assistant

Thedacare • Town of Grand Chute, WI

1d • Onsite

About The Position

The Certified Medical Assistant provides patient-centered, specialized, evidence-based care across the continuum using a team-based approach to meet patients’ physical and psychosocial needs. Under the supervision of a physician, advanced practice clinician, RN, or nurse leader, the role performs patient-centered care and collaborates with the care team to support high-quality patient outcomes. The position contributes to clinic goals through compassionate, safe care and ongoing professional growth and development.

The role is scheduled Monday through Friday, 7:30 AM–5:00 PM, with no weekends or holidays. It is located at ThedaCare Physicians Appleton Gateway Drive in Appleton, Wisconsin. The position is scheduled for 36 hours per week (0.9 FTE) and is non-overtime-exempt. Compliance with department-specific competencies is required.

Requirements

• Valid certification or registration through AAMA, AMT, NHA, or NCCT, or a valid Wisconsin Licensed Practical Nurse license.
• American Heart Association Healthcare Provider Basic Life Support (BLS).
• For the Clinic Assistant qualification: must be 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and to lift up to 50 pounds without assistance.
• Manual dexterity and hand-eye coordination to perform patient care procedures.
• Compliance with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred for the Clinic Assistant qualification.
• Graduation from a medical assistant program preferred.
• One year of experience as a Certified Nursing Assistant or Patient Care Technician preferred.
• Some departments may require additional certifications.

Responsibilities

• Receive and execute orders from the overseeing, delegating, or supervising physician or advanced practice clinician.
• Room patients; obtain and document vital signs and pertinent health information; validate completion of medication reconciliation; and prepare patients for examinations.
• Provide documentation support for complex documentation in the electronic health record during provider visits.
• Collaborate with the care team to meet patient care needs and support quality, cost-effective, and safe care practices.
• Address situations or decisions to ensure patient concerns and needs are met.
• Reinforce patient education to improve care outcomes and promote safe patient practices.
• Assist the provider or RN in performing and documenting tests and procedures.
• Assist with patient discharge after office visits, reinforce the after-visit summary, and help complete medication, laboratory, and radiology orders as needed.
• Maintain professional and therapeutic relationships with patients, families, team members, and providers.
• Participate in patient panel management and work with care team members to monitor patients who may benefit from recommended health screenings, preventive services, and chronic disease tracking interventions.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Health coaches, relaxation rooms, health-focused apps (Wonder and Ripple), and mental health support.
• Minimal or zero copays, team member cost-sharing premiums, and daycare.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED