Certified Medical Assistant (CMA) - Occupational Health - Urgent Care

Mercy Health BSMH • Toledo, OH

3d

About The Position

The Certified Medical Assistant - Urgent Care is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant helps complete the patient's chief complaint by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing patient care; and administers ordered medications within the Medical Assisting scope and state guidelines.

The role supports clinical and administrative operations, identifies and reports significant changes in patient condition, and collaborates with providers and other team members. The position may require travel to other facilities for BSMH providers or schedule adjustments to meet patient care needs, as directed by the practice manager.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA, RMA, CCMA, NCMA, or NRCMA; certain certifications are not accepted in South Carolina. If the incumbent cannot obtain MA certification, ABR-OE is acceptable except in South Carolina.
• In South Carolina, completion of one of the listed qualifying medical assistant education or training programs is required.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail.
• Ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

• Completion of an accredited post-secondary Medical Assistant education program is preferred in all states except South Carolina, where qualifying program completion is required.
• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.
• BLS Basic Life Support certification from the American Heart Association is preferred at hire at BSMH locations and required before independent patient care; it is required at hire for Roper St. Francis Healthcare locations.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in patient condition, and report them to the provider.
• Troubleshoot issues and escalate problems to a provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and daily operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities for BSMH providers or adjust hours to meet patient care needs as directed by the practice manager.
• Record patients' medical histories, vital statistics, and information such as test results in medical records.
• Interview patients to obtain medical information and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue, and other laboratory specimens, log them, and prepare them for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by a provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED