Certified Medical Assistant (CMA) - Occupational Health - Urgent Care

Bon Secours Mercy Health • Toledo, OH

8d

About The Position

The Certified Medical Assistant - Urgent Care is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under the direction of a provider, the Medical Assistant contributes to completing the patient’s chief complaint, including collecting respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing patient care; and administers ordered medications within the Medical Assisting scope and state guidelines.

The role is based in Urgent Care Occupational Health at South Toledo. The associate may travel to other facilities for BSMH providers or adjust hours to meet patient care needs as directed by the practice manager. The position works 40 scheduled hours per week on days/evenings.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing; not accepted in South Carolina), or NRCMA (National Association for Health Professionals; not accepted in South Carolina). If the incumbent is unable to obtain MA certification, ABR-OE is acceptable except in South Carolina.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; preferred at hire and required before independent patient care at BSMH.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail.
• Ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

• Completion of an accredited post-secondary Medical Assistant education program is preferred in all states except South Carolina.
• In South Carolina, completion of one of the listed qualifying medical-assisting education or training programs is required: an accredited post-secondary Medical Assistant program; a Career and Technical Education health sciences program approved by the South Carolina Department of Education; a medical-assisting program provided by a United States military branch; a U.S. Department of Labor-approved Registered Apprenticeship program; or a health-care-employer-delivered training program aligned to a nationally accredited certification exam.
• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in patient condition, and report changes to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines to meet patient-care and daily operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Contribute to completing patients’ chief complaints by collecting measurements and vital signs, documenting patient and family needs, and participating in care planning and implementation.
• Administer ordered medications within the Medical Assisting scope and state guidelines.
• Travel to other facilities for BSMH providers or adjust hours to meet patient-care needs as directed by the practice manager.
• Record medical history, vital statistics, and information such as test results in medical records.
• Interview patients to obtain medical information and measure vital signs, weight, and height.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by a provider.
• Explain treatment procedures, medications, diets, or physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED