Lead Lift Experience

Vail Resorts•Newbury, NH

5d•Onsite

About The Position

The Lead Lift Experience role supports the Lift Experience Department in delivering a seamless guest and employee experience from the maze entrance through lift unloading. It combines two areas of responsibility: Lead Lift Operations and Lead Ticket Checker. The position is a winter seasonal role beginning immediately, with a possible opportunity to extend employment into the summer season. Leads oversee daily operations, support and train team members, promote safety, and provide courteous, efficient guest service. The ideal candidate is friendly, approachable, detail-oriented, able to lead others, and comfortable working outdoors in alpine weather conditions.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years of age.
Must be physically capable of assisting guests while loading lifts and may need to lift up to 50 pounds.
Fluent English communication skills.
Ability to work outdoors in inclement alpine weather, standing and moving for an entire shift on potentially slippery or uneven surfaces.
Intermediate or higher skiing and riding skills.
Ability to work a flexible schedule, including holidays and weekends.
Excellent communication skills and ability to present information in group settings.
Ability to lead others, multitask, and make sound decisions.
Proficiency with Microsoft Office and willingness to learn company computer applications.

Nice To Haves

One to two years of previous lift or mountain operations and/or scanning experience.

Responsibilities

Lead daily resort lift operations, including scheduling staff and coordinating lift opening and closing procedures.
Assist with hiring, supporting, and training lift operators and scanners in daily operations and safety.
Monitor and document employee performance and behavior; provide feedback, direction, recognition, or corrective action as appropriate.
Maintain current knowledge of and enforce applicable laws, policies, and procedures to ensure guest safety.
Work with ski patrol, mountain safety, and lift maintenance/electric teams to resolve mountain issues.
Promote clean and organized workstations.
Immediately report staff safety incidents to the manager.
Plan and assist with orientations, training, and payroll.
Respond to guest questions, comments, and complaints and provide timely resolutions.
Support ticket scanning through additional training and flexible work within the Lift Experience Department.
Supervise the daily operations and safety of the scanning department.
Escalate and support issues involving scanning equipment, tickets or passes, and ticket or pass misuse.
Work with PSS and Guest Services to resolve issues that arise on the mountain.
Monitor team performance and provide and document coaching and discipline.
Monitor staffing levels and adjust them as needed.
Audit and track scanning team performance.
Coordinate with lift operations to ensure efficient maze setups.
Perform other duties as assigned.