Lead Lift Experience

Vail Resorts•Newbury, NH

8d•$22 - $29•Onsite

About The Position

The Lead Lift Experience position is a winter seasonal role in the Lift Experience Department, combining responsibilities for lead lift operations and lead ticket checking. The role provides a seamless guest and employee experience from the maze entrance through lift unloading, with service, safety, and leadership at its core. The winter season is scheduled to begin immediately, with a possible opportunity to extend employment into the summer season. The Lift Operations Lead oversees resort lift operations and employees, including lift opening and closing procedures, staffing, training, safety, and guest service. The Ticket Checker Lead supervises daily scanning operations, supports resolution of ticket, pass, and equipment issues, and monitors team performance and staffing. The role involves working outdoors in alpine weather and requires the ability to lead others, communicate effectively, and assist guests during lift loading. This is a full-time winter seasonal position. The expected pay range is $22.00 to $29.22 per hour. The position is open to applicants at least 18 years of age, and housing is not available.

Requirements

High school diploma or GED equivalent.
At least 18 years of age.
Able to communicate fluently in English.
Able to present information in group settings and demonstrate excellent English communication skills.
Able to lead others, multitask, and make sound decisions.
Proficient with Microsoft Office and willing to learn company computer applications.
Physically able to assist guests while loading lifts and lift up to 50 pounds.
Able to stand and move for the entire shift on potentially slippery or uneven surfaces.
Able and willing to work outdoors in all types of inclement alpine weather.
Intermediate or higher skiing and riding skills.
Able to work a flexible schedule that includes holidays and weekends.

Nice To Haves

1–2 years of previous lift or mountain operations and/or scanning experience.

Responsibilities

Lead daily resort lift operations, including scheduling staff and establishing procedures for opening and closing lifts.
Assist with hiring, supporting, and training lift operators and scanners in daily operations and safety.
Monitor and document lift operator performance and behavior, providing feedback, direction, recognition, or corrective action as appropriate.
Maintain current knowledge of and enforce applicable laws, policies, and procedures to ensure guest safety.
Work with ski patrol, mountain safety, and lift maintenance/electric teams to address problems on the mountain.
Promote clean and organized workstations.
Immediately report staff safety incidents to the manager.
Plan and assist with orientations, training, and payroll.
Address guest questions, comments, and complaints and provide timely resolutions.
Take on additional training to support ticket scanning as a flexible employee within the Lift Experience department.
Supervise the daily operations and safety of the ticket scanning department.
Act as an escalation point for scanning equipment issues, ticket or pass problems, and ticket or pass misuse.
Work with PSS and Guest Services to address problems on the mountain.
Monitor team job performance and provide and document coaching and discipline.
Monitor staffing levels and adjust staffing as needed.
Perform audits to track scanning team performance.
Coordinate with lift operations to ensure efficient maze setups.
Perform other duties as assigned.