Assistant Manager: Lift Experience- Salary
About The Position
The Assistant Manager of Lift Experience provides leadership, management, and direction to the Lift Experience department. Working with the Mountain Operations leadership team, this role supports successful daily operations, staff development, and future on-mountain planning and strategies intended to strengthen safety culture and guest and employee satisfaction. The position oversees staff, ropeway systems, and conveyors, and helps develop and maintain a safe, inclusive work environment. Key aspects also include training, ordering, inventory, and coordination with other departments.
Requirements
- Strong management, communication, leadership, and team-building skills.
- Skiing or riding ability.
- Ability to work in extreme weather conditions in winter and summer.
- Strong guest-service focus experience.
- Valid driver's license.
- Supervisory or managerial experience.
- Positive, solutions-oriented leadership.
- Proficiency in Microsoft Office, Excel, and Workday/Guest connect.
- Ability to work weekends and holidays.
- At least 18 years of age.
Nice To Haves
- Mountain operations experience in a supervisory or managerial role.
- Lift maintenance experience.
- Experience crafting training programs and instructional manuals.
Responsibilities
- Oversee management and administration of the Lift Experience team to deliver an exceptional guest and employee experience.
- Coach and motivate employees to align with Vail Resorts goals, values, and core competencies.
- Maintain expert-level knowledge of Lift Experience functions and stay proactive about industry trends within Vail Resorts and the industry.
- Lead efforts to improve mountain-operations safety and reduce or eliminate worker and guest injuries; coordinate closely with the Manager of Health & Safety.
- Prioritize and adapt in a constantly changing business and environmental setting.
- Build strong, positive relationships with key managers outside the scope of direct reports.
- Oversee and perform preventive maintenance activities.
- Develop maintenance routines and procedures.
- Manage projects assigned by the Manager and Director of Mountain Operations.
- Hire, train, and develop Lift Experience personnel.
- Maintain and update records required by Okemo Mountain Resort and authorities having jurisdiction, including operational procedures, operational logs, and incident records.
- Conduct training, communicate Lift Experience Department and Vail Resorts policies, and ensure paperwork and procedures are completed in a timely manner.
Benefits
- Free employee passes, discounted lift tickets for friends and family, and free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral program.
- Wellness benefits.
- 40% retail discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
