Assistant Manager: Lift Experience- Hourly

Vail Resorts • Park City, UT

12d • $25 - $32 • Onsite

About The Position

Service is the foundation of everything we stand for at Vail Resorts and our Lift Experience team is no exception to this experience of a lifetime. Responsible for the safe operation of resort lifts, Lift Experience Team Leaders are courteous and efficient guest service champions with a proven ability to lead. This position serves as the primary frontline leader for Lift Experience and Scanners, providing coaching, training, direction, and support while maintaining operational excellence. The Assistant Managers plays a critical role in delivering exceptional guest experiences and fostering a positive team environment.

Requirements

• High School Diploma or GED equivalent
• 1-2 years of lift or mountain operations experience
• Strong communication and leadership skills
• Comfortable speaking in front of groups
• Proficiency with Microsoft applications
• Ability to safely perform physical job requirements, including assisting guests and lifting up to 40 pounds

Nice To Haves

• Previous supervisory, leadership, or training experience
• Knowledge of resort lift Experience and guest service standards
• Experience coaching and developing employees

Responsibilities

• Lead daily lift Experience within assigned areas.
• Coordinate staffing assignments and support scheduling needs.
• Oversee opening, operating, and closing procedures for assigned lifts.
• Ensure operational readiness throughout the day.
• Supervise, coach, and support Lift Experience and Scanners.
• Provide regular feedback, recognition, and performance coaching.
• Promote accountability and adherence to departmental standards.
• Ensure all employees follow established safety policies and procedures.
• Maintain awareness of applicable regulations and operational requirements.
• Identify and address operational hazards and safety concerns.
• Support emergency response procedures when necessary.
• Serve as a resource for guest questions and concerns.
• Resolve guest issues professionally and efficiently.
• Model outstanding guest service and encourage the same from team members.
• Work closely with Ski Patrol, Mountain Safety, Lift Maintenance, Lift Electrical, and other operational departments.
• Support department initiatives and operational goals.
• Perform other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED