Assistant Manager: Lift Experience- Salary
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Requirements
- Strong management, communication, leadership and team building skills
- Skiing/riding ability
- Must be able to work in extreme weather conditions (winter/summer)
- Strong guest service focus experience
- Valid driver’s license required
- Supervisory or managerial experience
- Positive, solutions-oriented leadership
- Proficient in Microsoft Office, Excel, Workday/Guest connect
- Able to work weekends and holidays
Nice To Haves
- Mountain operations experience in a supervisory or managerial role
- Lift Maintenance experience
- Experience in crafting training programs and instructional manuals
Responsibilities
- Provide leadership, management and direction to the Lift Experience department.
- Help ensure the overall success of daily operations, staff development, and future on-mountain planning and strategies that will drive our safety culture as well as guest and employee satisfaction.
- Oversee staff, ropeway systems, and conveyors.
- Develop and maintain a safe, inclusive work environment.
- Handle training, ordering, inventory, and coordinating with various departments.
- Coach and motivate to ensure employees are aligned with Vail Resorts goals, values, and core competencies.
- Maintain an “expert level” status of lift experience functions, being proactive with industry trends within Vail Resorts and within the industry as a whole.
- Be a leader in the effort to improve safety within mountain operations with the goal of reducing/eliminating worker and guest injury. Coordinate closely with the Manager of Health & Safety.
- Prioritize and adapt in a constantly changing business and environmental setting.
- Build strong, positive relationships with key managers outside the scope of direct reports.
- Oversee and perform preventive maintenance activities.
- Develop maintenance routines and procedures.
- Manage various projects assigned by the Manager & Director of Mountain Operations.
- Responsible for the hiring, training, and development of all Lift Experience personnel.
- Assure that all records required by Okemo Mountain Resort and the authorities having jurisdiction are maintained and kept up-to-date including all operational procedures, operational logs and incidents.
- Responsible for conducting training, Lift Experience Dept. Policies, Vail Resorts policies, and ensuring paperwork & procedures are completed in a timely manner.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
