Assistant Manager: Lift Experience- Salary

Vail Resorts • Ludlow, VT

5d

About The Position

The Assistant Manager of Lift Experience provides leadership, management, and direction to the Lift Experience department. Working with the Mountain Operations leadership team, this role supports successful daily operations, staff development, and future on-mountain planning and strategies that advance safety culture and guest and employee satisfaction. The position oversees staff, ropeway systems, and conveyors and helps develop and maintain a safe, inclusive work environment. Training, ordering, inventory, and coordination with other departments are also key aspects of the role.

This is a year-round, full-time position. The expected pay range is $52,000 to $67,267. Housing is available. Applicants must be at least 18 years old. The role requires skiing or riding ability and the ability to work in extreme winter and summer weather, including weekends and holidays.

Requirements

• Strong management, communication, leadership, and team-building skills.
• Skiing or riding ability.
• Ability to work in extreme weather conditions in winter and summer.
• Strong guest-service focus experience.
• Valid driver's license.
• Supervisory or managerial experience.
• Positive, solutions-oriented leadership.
• Proficiency in Microsoft Office, Excel, Workday, and Guest Connect.
• Ability to work weekends and holidays.
• At least 18 years of age.

Nice To Haves

• Mountain Operations experience in a supervisory or managerial role.
• Lift Maintenance experience.
• Experience creating training programs and instructional manuals.

Responsibilities

• Coach and motivate employees to align with Vail Resorts goals, values, and core competencies.
• Maintain expert-level knowledge of Lift Experience functions and proactively follow industry trends.
• Lead efforts to improve safety within Mountain Operations and reduce or eliminate worker and guest injuries.
• Coordinate closely with the Manager of Health & Safety.
• Prioritize and adapt in a constantly changing business and environmental setting.
• Build strong, positive relationships with key managers outside the scope of direct reports.
• Oversee and perform preventive maintenance activities.
• Develop maintenance routines and procedures.
• Manage projects assigned by the Manager and Director of Mountain Operations.
• Hire, train, and develop Lift Experience personnel.
• Maintain and update records required by Okemo Mountain Resort and authorities having jurisdiction, including operational procedures, logs, and incident records.
• Conduct training on Lift Experience department policies and Vail Resorts policies, and ensure paperwork and procedures are completed on time.
• Oversee staff, ropeway systems, and conveyors.

Benefits

• Free employee ski passes.
• Discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• Health, medical, dental, and vision insurance for eligible full-time employees; eligible seasonal employees qualify after working 500 hours.
• Free ski passes for dependents.
• Critical Illness and Accident plans.
• Housing availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed