Lead Lift Experience
About The Position
The Lift Experience Team provides employees and guests with a seamless experience from the lift maze entrance through unloading. The Lift Operations Lead is responsible for the safe operation of resort lifts, overseeing Lift Experience Team employees, and providing courteous, efficient guest service while leading the team. The role is winter seasonal for 2026/2027, with full-time hours available. The stated starting wage is $22.00–$29.22 per hour. Shifts are 8–10 hours per day, with weekends and holidays as needed. The position requires working outdoors in inclement weather and being on your feet on potentially slippery or uneven surfaces. Housing is not available.
Requirements
- High school diploma or GED equivalent.
- 1–2 years of previous lift or mountain operations experience.
- Be at least 18 years of age.
- Be physically capable of assisting guests while loading lifts and lifting up to 40 pounds.
- Communicate fluently in English.
- Work outdoors in all types of inclement weather and stand and move for the entire shift on potentially slippery or uneven surfaces.
- Work a flexible schedule, including nights, holidays, and weekends.
Responsibilities
- Lead daily resort lift operations, including scheduling staff and establishing procedures for opening and closing lifts.
- Assist with hiring, supporting, and training lift operators and scanners in daily operations and safety.
- Monitor and document lift operator performance and behavior, provide feedback and direction, and offer recognition or corrective action when necessary.
- Maintain current knowledge of and enforce applicable laws, policies, and procedures to ensure guest safety.
- Work with ski patrol, mountain safety, lift maintenance, and lift electric teams to assist with and resolve problems on the mountain.
- Promote clean and organized workstations.
- Receive and assess guest questions, comments, and complaints and provide timely resolutions.
- Take on additional training to support ticket scanning as a flexible employee within the Lift Experience department.
- Perform other duties as assigned.
Benefits
- Free employee passes.
- Discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
