Lead Job Coach

Goodwill of the Olympics & Rainier Region•Tacoma, WA

11d•$21 - $24•Hybrid

About The Position

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life. To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible. The Lead Job Coach provides administrative, data management, and team supervisory support for all Disability Services programs. This person will support and guide the work of job coaches in the department in addition to providing the program manager with the needed leadership support for internal and external stakeholders. The Lead Job Coach will also carry a caseload and will be responsible for supporting participants with developmental disabilities and/or barriers to employment in a variety of work settings. The Lead Job Coach provides direct employment support and on-the-job training to individuals with disabilities participating in community employment services, while also supporting any caseload needs of the job coaches. This position promotes competitive integrated employment through person-centered planning, informed choice, skill development, employer engagement, and community inclusion. The Lead Job Coach supports quality service delivery and works collaboratively with participants served, employers, families and community partners to achieve meaningful employment outcomes.

Requirements

High school diploma or GED equivalent
Minimum of one year of leadership or supervisory experience
Relevant experience supporting individuals with disabilities, employment services, vocational rehabilitation, or workforce development
Knowledge of Vocational Rehabilitation Services, School to Work and Developmental Disability Administration
Experience using database or case management software and ensuring compliance with documentation requirements.
Exceptional analytical, judgment, decision-making and communications skills
Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus
Employment is contingent upon successfully completing a standard employment background check and a Washington State DSHS background check
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average.
Knowledge Microsoft Office products, specifically Word and Excel and PowerPoint.
Comprehensive understanding of all aspects of a Lead Job Coach.
Washington State Driver’s License required along with proof of insurance, and an acceptable driving record.
Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Nice To Haves

Associate’s in Human Services, Psychology, Social Work, Rehabilitation Counseling, Special Education, or a related field preferred.
Active Social Security Administration (SSA) suitability determination highly preferred

Responsibilities

Provides functional leadership and day-to-day operational guidance to team members, serving as a primary resource for workflow coordination, training, problem resolution, and decision support, while acting as a point of contact in the manager's absence without formal supervisory authority or responsibility for personnel decisions
Provide support and mentorship to a team of job coaches, ensuring all data requirements and contract service requirements are met
Support the program manager in supervisory and administrative needs, including coordinating with businesses and partners regarding program needs and concerns
Provide specific programming support for growing and maintaining the School to Work Program
Provide person-centered training and support to individuals placed in community jobs.
Assist individuals in obtaining and maintaining competitive integrated employment
Conduct vocational discovery, assessments and career exploration
Develop Individualized Employment plans in collaboration with the participant and their support team that supports the participant in achieving meaningful career advancement and employment
Perform task analysis at employment sites and develop job/work procedures for each participant.
Conduct worksite analyses and recommend workplace accommodations when appropriate
Document and track participant progress through timely case notes, performance evaluations, data entry, and file management, ensuring accurate records and measurable advancement toward employment goals and outcomes
Provide information on a regular basis to the Program Manager, employers, family members, and outside referral sources.
Promote best practices in Group and Individual Supported Employment.
Maintain professional relationships with the business community and establish support at each individual job site.
Assist Work Experience Supervisors with monitoring staff service quality.
Assist with resolving workplace concerns while promoting long term employment success
Participate in program awareness, recruitment, community and employer partnerships, and other advancement activities for the organization's mission through outreach, collaboration, and effective communication.