Lead IT Systems Application Analyst-Epic (Cupid)

Children's Mercy KC • Kansas City, MO

2d • $48 • Hybrid

About The Position

This role leads the design, development, implementation, and maintenance of complex enterprise applications, specifically focusing on Epic's Cupid module. The Lead Cupid Analyst collaborates with the IT team to resolve technical issues, maintain system documentation, provide end-user support, and manage system upgrades. This position requires a deep understanding of system configuration, programming, database management, and operating systems, along with expertise in system integration, project management, and vendor management. Excellent communication and teamwork skills are essential. The Lead Analyst will build strong relationships with various business areas, take ownership of assigned applications, and design solutions to meet business needs. They will lead projects, mentor junior IT team members, and guide cross-functional teams in developing and implementing new systems and processes. The role emphasizes a commitment to creating an inclusive workplace that reflects the community and core values of kindness, curiosity, inclusion, team, and integrity. A condition of employment is the willingness to be vaccinated for seasonal influenza, measles, mumps, rubella (MMR), chickenpox (varicella), and tetanus, diphtheria, acellular pertussis (Tdap), with medical and/or religious exemptions available for discussion.

Requirements

• Master's Degree and 3-5 years experience in the user areas to be supported or related fields.
• Bachelor's Degree and 5-7 years experience in the user areas to be supported or related fields.
• Associate's Degree and 7 or more years experience in the user areas to be supported or related fields.
• HS diploma or equivalent and 9 years' experience in the user areas to be supported or related fields.
• At least one application-specific Epic certification relevant to the department (determined by role leadership) required within 120 days of hire.
• Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product.

Nice To Haves

• Leadership experience preferred.

Responsibilities

• Leads the design and development of complex computer information systems, including system configurations, software programs, database structures, and network infrastructure.
• Demonstrates expertise in programming languages, database management systems, and operating systems.
• Leads efforts to maintain system documentation, including requirements and design documentation, testing plans or automation, user manuals, technical specifications, and system diagrams.
• Displays a strong attention to detail and the ability to organize and communicate complex technical information effectively.
• Provides end-user support by responding to service desk requests and resolving technical issues.
• Troubleshoots hardware and software problems, installs software updates, provides appropriate user access, and provides in-depth training to end-users.
• Leads collaboration with system users across multiple application areas to determine how to best support them through the effective use of technology.
• Investigates the need for additional services, programs, modules or modifications.
• Leads cross-functional teams in the requirements, design, development and implementation of new systems and processes including Epic and related systems.
• Exhibit strong leadership and communication skills, as well as expertise in system integration and project management.
• Manages relationships with vendors and external partners, ensuring that they deliver quality products and services.
• Maintain strong negotiation and communication skills.
• Mentors and trains junior team members, providing guidance and support as needed.
• Perform duties with excellent communication and leadership skills.

Benefits

• The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City.
• Our plans are designed to meet the changing needs of our employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior