Lead ISP/Central Office Installation Technician - Level 4

Pearce Services•Dallas, TX

2d•$35 - $38•Onsite

About The Position

PEARCE is hiring a Level 4 working lead Central Office installer based in Dallas, Texas. The position leads and performs hands-on Central Office equipment, cabling, -48V DC infrastructure, testing, and integration work under approved methods of procedure (MOPs) and customer standards, including TP76300 where assigned. The role includes verifying site conditions and materials, planning daily work, leading technicians, and delivering installations through customer closeout. Direct Central Office installation experience and proven crew leadership are required; general telecommunications, outside-plant, commercial cabling, or data-center-only experience does not substitute for Central Office experience. Projects are subject to customer audit, with timely completion, careful workmanship, complete audit records, and a clean, passing customer audit as core expectations. A Dallas, Texas home base is required by the start date, and travel throughout Texas is required. The working lead owns daily installation activities, crew workmanship, safety, documentation, and progress toward the agreed schedule. The role identifies and escalates execution risks, access constraints, missing materials, design discrepancies, and issues requiring customer or Engineering authorization. It also trains and checks Level 2 and Level 3 technicians, verifies time and expenses, maintains required records, and ensures punch-list items and audit findings are corrected promptly. Specific duties may vary based on business and client needs.

Requirements

High school diploma or GED.
Texas home base by the start date; applicants who can establish one before starting may be considered.
Travel throughout Texas is required.
At least eight years of relevant telecommunications installation field experience, or an equivalent combination of training and experience as determined by company management.
Direct hands-on carrier Central Office installation experience.
Prior experience leading Central Office installation crews.
Demonstrated work with -48V DC distribution, fuse panels or BDFBs, equipment power connections, approved MOPs, and Central Office closeout.
Ability to describe a recent carrier Central Office installation personally led, including crew size, equipment and power work, safety controls, and completed closeout.
Ability to comply with OSHA standards.
Ability to lift up to 50 pounds, push or pull equipment up to 50 pounds, climb ladders, walk, stand for extended periods, and work in restricted areas.

Nice To Haves

Technical school training in telecommunications, electronics, or a related field.
Five or more years of experience specifically in Central Offices.

Responsibilities

Lead job-start walkthroughs with customer representatives to verify scope, site restrictions, equipment locations, access and escort requirements, safety controls, and material readiness.
Perform and lead installation of Central Office transmission, switching, routing, transport, and supporting telecommunications equipment, racks, bays, cable rack, and pathways.
Install and terminate approved -48V DC power cabling, BDFB and fuse panel connections, grounding, bonding, and equipment power leads; perform power work only when qualified and authorized under approved MOPs.
Install, route, lace, secure, terminate, label, and test fiber, copper, coaxial, power, and grounding cables to customer standards.
Read and interpret job specifications, floor plans, equipment drawings, wiring diagrams, cable schedules, schematics, MOPs, and test records; document discrepancies with actual site conditions.
Assign daily work to Level 2 and Level 3 technicians, provide hands-on guidance, conduct safety briefings, track progress, and escalate obstacles early.
Inspect crew work daily for workmanship, routing, labeling, terminations, test results, and compliance with customer standards; correct deficiencies before customer audit and support customer acceptance.
Check field measurements and delivered materials against issued drawings and the bill of materials; flag missing or incorrect parts, assumed dimensions, and design conflicts to Engineering or the Project Manager before affected work proceeds.
Perform approved equipment testing, turn-up, alarm verification, and integration; escalate scope changes and issues requiring customer or Engineering authorization.
Prepare audit-ready daily reports and as-builts, including marked-up drawings, equipment and cable schedules, labeled photos, test results, punch lists, and closeout records.
Own daily Central Office installation activities, crew workmanship, safety, accurate documentation, and progress toward the agreed schedule.
Identify and escalate execution risks, access constraints, missing materials, and design discrepancies; obtain Engineering approval for drawing or bill-of-material changes and Project Manager or customer approval for scope changes.
Maintain required customer and company documents, including approved MOPs, work schedules, test records, quality photos, and completion reports.
Verify crew time and expenses, report progress against milestones, and promptly escalate materials, access, design, or customer issues affecting completion.
Train Level 2 and Level 3 technicians, check their work before customer review, and ensure punch-list items and audit findings are corrected promptly.

Benefits

Employees may be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, a company vehicle, per diem, or other applicable compensation.
Comprehensive health benefits, including medical, dental, and vision insurance.
Health and life insurance.
401(k) retirement plan with employer/company matching.
Paid time off and paid vacation.
Paid holidays.
Tuition reimbursement.
Professional development courses and training.
Flexible spending accounts and an HSA option.
Company vehicle, phone, laptop, or tablet as required for the role, along with necessary tools and safety equipment.