Lead ISP/Central Office Installation Technician - Level 4

Pearce Services • Fresno, CA

2d • Onsite

About The Position

Pearce is seeking a California-based Central Office installer to lead a crew in this hands-on Level 4 Working Lead position. The role involves verifying live carrier-site conditions and material readiness, planning daily work, and delivering installations through customer closeout. The technician leads Central Office equipment, cabling, -48V DC infrastructure, testing, and integration work under approved MOPs and customer standards, including TP76300 where assigned. Strong hands-on Central Office experience and proven crew leadership are required; general telecommunications, outside-plant, commercial cabling, or data-center-only work does not substitute for this experience.

Projects are subject to customer audit. Attention to detail, timely field completion, and clean, passing customer audits are core expectations. The position requires a California home base by the start date and travel throughout California. The technician must be able to work independently, lead Level 2 and Level 3 technicians, maintain safety and quality, document work thoroughly, and escalate issues or changes through the appropriate approval process.

Pearce is a technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure. The company has more than 4,000 employees and 28 U.S. locations and is a wholly owned subsidiary of CBRE Group, Inc.

Requirements

• High school diploma or GED.
• California home base by the start date; applicants who can establish one before starting may be considered.
• Ability to travel throughout California.
• At least eight years of relevant telecommunications installation field experience, or an equivalent combination of training and experience as determined by company management.
• Direct, hands-on carrier Central Office installation experience.
• Prior experience leading Central Office installation crews.
• Demonstrated experience with -48V DC distribution, fuse panels or BDFBs, equipment power connections, approved MOPs, and Central Office closeout.
• Ability to describe a recent carrier Central Office installation personally led, including crew size, equipment and power work, safety controls, and completed closeout.
• Ability to work independently on Central Office installation activities, crew workmanship, safety, documentation, and schedule progress.
• Ability to comply with OSHA Standards.
• Ability to lift up to 50 pounds, push or pull equipment up to 50 pounds, climb ladders, walk, stand for extended periods, and work in restricted areas.
• Ability to use installation tools, test equipment, electronic documentation systems, and PPE appropriate to the assignment.

Nice To Haves

• Technical school training in telecommunications, electronics, or a related field.
• Five or more years of experience specifically in Central Offices.

Responsibilities

• Lead installation walkthroughs with customer representatives to verify scope, site restrictions, equipment locations, access and escort requirements, safety controls, and material readiness.
• Perform and lead installation of Central Office transmission, switching, routing, transport, and supporting telecommunications equipment, racks, bays, cable rack, and pathways.
• Install and terminate approved -48V DC power cabling, BDFB and fuse panel connections, grounding, bonding, and equipment power leads; perform power work only when qualified and authorized under approved MOPs.
• Install, route, lace, secure, terminate, label, and test fiber, copper, coaxial, power, and grounding cables to customer standards.
• Read and interpret job specifications, floor plans, equipment drawings, wiring diagrams, cable schedules, schematics, MOPs, and test records; document discrepancies with actual site conditions.
• Assign daily work to Level 2 and Level 3 technicians, provide hands-on guidance, conduct safety briefings, track progress, and escalate obstacles early.
• Inspect crew work for workmanship, routing, labeling, terminations, test results, and customer standards; correct deficiencies before customer audit and support customer acceptance.
• Check field measurements and delivered materials against issued drawings and the bill of materials; flag missing or incorrect parts, assumed dimensions, and design conflicts to Engineering or the Project Manager before affected work proceeds.
• Perform approved equipment testing, turn-up, alarm verification, and integration; escalate scope changes and issues requiring customer or Engineering authorization.
• Prepare audit-ready daily reports and as-builts, including marked-up drawings, equipment and cable schedules, labeled photos, test results, punch lists, and closeout records.
• Own daily Central Office installation activities, crew workmanship, safety, documentation, and progress toward the agreed schedule.
• Identify and escalate execution risks, access constraints, missing materials, and design discrepancies; obtain Engineering approval for drawing or bill-of-material changes and Project Manager or customer approval for scope changes.
• Maintain required customer and company documentation, including approved MOPs, work schedules, test records, quality photos, and completion reports.
• Verify crew time and expenses, report progress against milestones, and promptly escalate materials, access, design, or customer issues affecting completion.
• Train Level 2 and Level 3 technicians, check their work before customer review, and ensure punch-list items and audit findings are corrected promptly.
• Complete assigned field work on time with careful workmanship and complete audit records, achieve a clean, passing customer audit, and address any findings promptly.

Benefits

• Health insurance, including medical, dental, and vision coverage.
• Life insurance.
• 401(k) retirement plan with employer matching.
• Paid time off, including paid vacation and paid holidays.
• Tuition reimbursement.
• Professional development courses and training.
• Flexible spending accounts and an HSA option.
• Employees may be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, a company vehicle, per diem, or other applicable compensation.
• A company vehicle, phone, laptop, or tablet, along with necessary tools and safety equipment, will be provided as required for the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED