Lead ISP/Central Office Installation Technician - Level 4

Pearce Services

2d • $35 - $38

About The Position

Pearce is hiring a hands-on Level 4 Working Lead for carrier Central Office projects nationwide. The role leads installation, modification, integration, testing, and removal of telecommunications equipment and -48V DC infrastructure. It requires substantial, verifiable Central Office experience, prior crew leadership, approved MOP execution, and familiarity with applicable carrier standards, including TP76300 where assigned. General telecommunications, outside-plant, or commercial cabling experience alone is not sufficient.

The technician leads daily Central Office work, supports and trains Level 2 and Level 3 technicians, maintains safe and high-quality workmanship around live equipment, and keeps assigned field work on schedule. Work must follow customer requirements and approved documentation, with attention to detailed records and clean, passing customer audits. The position includes job-start walkthroughs, field checks against drawings and material lists, testing and integration, resolution or escalation of discrepancies, and preparation of audit-ready reports and closeout records. Specific duties may vary with business and client needs.

The role requires compliance with OSHA standards and the ability to lift and push or pull equipment up to 50 pounds, climb ladders, walk and stand for extended periods, and work in restricted areas. The employee uses installation tools, test equipment, electronic documentation systems, and appropriate PPE. The position is with Pearce, a technology-enabled provider of asset management, maintenance, repair, operations, and engineering services for mission-critical infrastructure.

Requirements

• High school diploma or GED.
• Minimum eight years of relevant telecommunications installation field experience, or an equivalent combination of training and experience as determined by company management.
• Direct hands-on carrier Central Office installation experience.
• Prior experience leading Central Office installation crews.
• Demonstrated work with -48V DC distribution, fuse panels/BDFBs, equipment power connections, approved MOPs, and Central Office closeout.
• Ability to describe a recent carrier Central Office installation personally led, including crew size, equipment and power work, safety controls, and completed closeout.
• Ability to comply with OSHA standards.
• Ability to lift up to 50 pounds, push or pull equipment up to 50 pounds, climb ladders, walk and stand for extended periods, and work in restricted areas.
• Ability to use installation tools, test equipment, electronic documentation systems, and PPE appropriate to the assignment.

Nice To Haves

• Technical school training in telecommunications, electronics, or a related field.
• Five or more years of experience specifically in Central Offices.

Responsibilities

• Lead job-start installation walkthroughs with customer representatives to verify scope, site restrictions, equipment locations, access and escort requirements, safety controls, and material readiness.
• Perform and lead installation of Central Office transmission, switching, routing, transport, and supporting telecommunications equipment, racks, bays, cable rack, and pathways.
• Install and terminate approved -48V DC power cabling, BDFB/fuse panel connections, grounding, bonding, and equipment power leads, performing power work only when qualified and authorized under approved MOPs.
• Install, route, lace, secure, terminate, label, and test fiber, copper, coaxial, power, and grounding cables to customer standards.
• Read and interpret job specifications, floor plans, equipment drawings, wiring diagrams, cable schedules, schematics, MOPs, and test records, and document discrepancies with actual site conditions.
• Assign daily work to Level 2 and Level 3 technicians, provide hands-on guidance, conduct safety briefings, track progress, and escalate obstacles early.
• Inspect crew work daily for workmanship, routing, labeling, terminations, test results, and customer standards; correct deficiencies before customer audit and support customer acceptance.
• Check field measurements and delivered materials against issued drawings and the BOM; flag missing or incorrect parts, assumed dimensions, and design conflicts to Engineering or the PM before affected work proceeds.
• Perform approved equipment testing, turn-up, alarm verification, and integration; escalate scope changes and issues requiring customer or Engineering authorization.
• Prepare complete, audit-ready daily reports and as-builts, including marked-up drawings, equipment and cable schedules, labeled photos, test results, punch lists, and closeout records.
• Own daily Central Office installation activities, crew workmanship, safety, documentation, and progress toward the agreed schedule.
• Identify and escalate execution risks, access constraints, missing materials, and design discrepancies; obtain required Engineering, PM, or customer approvals for changes.
• Maintain required customer and company documents, including approved MOPs, work schedules, test records, quality photos, and completion reports.
• Verify crew time and expenses, report milestone progress, and promptly escalate issues affecting completion.
• Train Level 2 and Level 3 technicians, check their work before customer review, and ensure punch-list items and audit findings are corrected promptly.
• Complete assigned field work on time with careful workmanship and complete audit records, and promptly address audit findings.

Benefits

• Health insurance, including medical, dental, and vision coverage.
• Life insurance.
• 401(k) retirement plan with employer/company matching.
• Paid time off, including paid vacation and paid holidays.
• Tuition reimbursement.
• Professional development courses and training.
• Flexible spending accounts and an HSA option.
• Eligible employees may receive performance and referral bonuses, production incentives, tool/equipment and fuel stipends, a company vehicle, per diem, or other applicable compensation.
• Company vehicle, phone, laptop, or tablet, as required for the role, along with necessary tools and safety equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED