Lead ISP/Central Office Installation Technician - Level 4

Pearce Services • Dallas, TX

2d • Onsite

About The Position

PEARCE is seeking a Level 4 Working Lead Central Office installer based in Dallas, Texas, to lead crews and perform hands-on installation work at live carrier sites. The role involves verifying site conditions and material readiness, planning daily work, and delivering installations through customer closeout. Work includes Central Office equipment, cabling, -48V DC infrastructure, testing, and integration under approved MOPs and customer standards, including TP76300 where assigned. Direct Central Office installation experience and proven crew leadership are required; general telecommunications, outside-plant, commercial cabling, or data-center-only experience does not substitute for that experience.

Projects are subject to customer audit. The technician is expected to complete field work on time, maintain careful workmanship and complete audit records, and achieve a clean, passing customer audit while promptly addressing any findings. The position requires a Texas home base by the start date and travel throughout Texas. Candidates must comply with OSHA standards and be able to perform the stated physical activities. Pearce provides applicable tools, safety equipment, and other role-required equipment.

Requirements

• High school diploma or GED.
• Texas home base required by the start date; applicants able to establish one before starting may be considered.
• Travel throughout Texas is required.
• At least eight years of relevant telecommunications installation field experience, or an equivalent combination of training and experience as determined by company management.
• Direct hands-on carrier Central Office installation experience.
• Prior experience leading Central Office installation crews.
• Demonstrated experience with -48V DC distribution, fuse panels/BDFBs, equipment power connections, approved MOPs, and Central Office closeout.
• Ability to describe a recent carrier Central Office installation personally led, including crew size, equipment and power work, safety controls, and completed closeout.
• Ability to comply with OSHA standards.
• Ability to lift up to 50 pounds, push or pull equipment up to 50 pounds, climb ladders, walk, stand for extended periods, and work in restricted areas.

Nice To Haves

• Technical school training in telecommunications, electronics, or a related field.
• Five or more years of experience specifically in Central Offices.

Responsibilities

• Lead job-start installation walkthroughs with customer representatives to verify scope, site restrictions, equipment locations, access and escort requirements, safety controls, and material readiness.
• Perform and lead installation of Central Office transmission, switching, routing, transport, and supporting telecommunications equipment, racks, bays, cable rack, and pathways.
• Install and terminate approved -48V DC power cabling, BDFB/fuse panel connections, grounding, bonding, and equipment power leads; perform power work only when qualified and authorized under approved MOPs.
• Install, route, lace, secure, terminate, label, and test fiber, copper, coaxial, power, and grounding cables to customer standards.
• Interpret job specifications, floor plans, equipment drawings, wiring diagrams, cable schedules, schematics, MOPs, and test records, and document discrepancies with actual site conditions.
• Assign daily work to Level 2 and Level 3 technicians, provide hands-on guidance, conduct safety briefings, track progress, and escalate obstacles early.
• Inspect crew work for workmanship, routing, labeling, terminations, test results, and customer standards; correct deficiencies before customer audit and support customer acceptance.
• Check field measurements and delivered materials against issued drawings and the BOM; flag missing or incorrect parts, assumed dimensions, and design conflicts to Engineering or the project manager before affected work proceeds.
• Perform approved equipment testing, turn-up, alarm verification, and integration; escalate scope changes and issues requiring customer or Engineering authorization.
• Prepare audit-ready daily reports and as-builts, including marked-up drawings, equipment and cable schedules, labeled photos, test results, punch lists, and closeout records.
• Own daily Central Office installation activities, crew workmanship, safety, accurate documentation, and progress toward the agreed schedule.
• Identify and escalate execution risks, access constraints, missing materials, and design discrepancies; obtain Engineering approval for drawing or BOM changes and PM/customer approval for scope changes.
• Maintain required customer and company documents, including approved MOPs, work schedules, test records, quality photos, and completion reports.
• Verify crew time and expenses, report progress against milestones, and promptly escalate issues affecting completion.
• Train Level 2 and Level 3 technicians, check their work before customer review, and ensure punch-list items and audit findings are corrected promptly.

Benefits

• Health insurance, including medical, dental, and vision coverage
• Life insurance
• 401(k) with employer match
• Paid time off, including paid vacation and paid holidays
• Tuition reimbursement
• Professional development courses and training
• Flexible spending account
• HSA option
• Eligible employees may receive performance and referral bonuses, production incentives, tool/equipment and fuel stipends, a company vehicle, per diem, or other applicable compensation.
• Role-required company vehicle, phone, laptop or tablet, tools, and safety equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED