Lead Intake Coordinator
About The Position
Three Trails Behavioral Hospital is seeking a compassionate, organized, and experienced Lead Intake Coordinator to oversee the intake and admissions process while supporting patients, families, and referral sources. The role assists the Director of Admissions with oversight and direction of the hospital's Admissions Department, providing supervision and support to Assessment and Admissions staff responsible for patient access, behavioral health assessments, crisis intervention, admissions, referrals, and care coordination. The position serves as a key liaison among physicians, nursing staff, hospital leadership, referral sources, community partners, and payers to support high-quality admissions services and positive patient outcomes. Three Trails Behavioral Hospital will provide inpatient behavioral healthcare for children and adolescents, adults, and seniors, with a focus on individual needs and comfort. The new facility is expected to open in the second half of 2026, with 120 licensed beds and more than 88,000 square feet. It will be located at the intersection of I-70 and Little Blue Parkway, adjacent to the Children’s Mercy Hospital Outpatient Clinics.
Requirements
- Master's Degree in Social Work or Counseling with a LCSW, LMFT, or LPC through the state of Missouri, or be a Registered Nurse through the state of Missouri or with compact license.
- Experience in behavioral health, assessments, crisis intervention, and admissions is required.
- Strong customer service, communication, and organizational skills.
- Ability to work in a fast-paced healthcare environment.
Nice To Haves
- Previous leadership, supervisory, or team lead experience preferred.
Responsibilities
- Oversee daily admissions and assessment operations, ensuring timely patient access, clinical evaluations, crisis intervention, and appropriate level-of-care determinations.
- Supervise, coach, train, and support Admissions staff, assisting with hiring, scheduling, performance management, and professional development.
- Collaborate with physicians, nursing staff, referral sources, families, payers, and community partners to coordinate admissions and ensure continuity of care.
- Monitor departmental compliance with hospital policies, accreditation standards, patient rights requirements, and state and federal regulations.
- Assist with departmental communication to ensure everyone has the correct information.
- Ensure accurate completion of assessments, admissions documentation, authorizations, and communications with referral sources and external reviewers.
- Address patient, family, and referral concerns while promoting exceptional customer service and a positive admissions experience.
- Analyze admissions activity, census trends, quality indicators, and departmental performance to support operational efficiency and continuous improvement.
Benefits
- Competitive compensation and generous paid time off.
- Medical, dental, vision, and prescription drug plan.
- Employee Assistance Program available for employees and family.
- 401(k) with company match and discounted stock plan.
- Basic life insurance and optional supplemental life insurance.
- Career development opportunities across UHS and its 300+ locations.
- Challenging and rewarding work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
