Lead HVAC Installer III

Service Experts Heating & Air Conditioning•Roanoke, VA

About The Position

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. The role communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, and promotes company products and services. The Lead HVAC Installer III trains other installers, handles more difficult installation work, and assists the Field Supervisor or General Manager with work audits, site supervision, planning, and estimating. The position works under the direction of the Field Supervisor or General Manager. The job requires a high school diploma or GED, additional training, and at least four years of experience. HVAC technical training certification and required governmental licenses or certifications are required, as are EPA and safety certifications. The position requires advanced installation and mechanical skills, customer communication and organizational abilities, a valid driver’s license with an acceptable driving record, and availability for flexible hours and on-call shifts as needed. Work involves physical activity and varied environmental conditions, including climbing and working in attics, basements, and crawl spaces.

Requirements

High school diploma or GED, additional training, and 4 or more years of experience.
HVAC technical training certification.
All valid licenses or certifications required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications.
Proficiency in the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Advanced skills installing heating, air conditioning, and ventilation equipment and related accessories.
Proficiency in ductwork layout and installation requirements.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Advanced ability to install electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to resolve customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability for flexible hours and on-call shifts as needed.
Ability to stand and walk; climb ladders and attic stairs; and maneuver in attics, basements, and crawl spaces.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral viewing with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories in accordance with company requirements and manufacturer specifications.
Perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Start up air conditioning and heating systems and other components.
Provide excellent customer service, resolve customer concerns, and promote products and services.
Call the Sales and Service Coordinator with details on replacement-product sales leads generated during customer service visits.
Deliver and remove equipment needed to complete installation work.
Use, maintain, and account for company property, vehicles, and tools properly.
Complete paperwork accurately, thoroughly, neatly, and on time, and collect payment from customers.
Represent the company professionally, honestly, and ethically.
Keep the installation vehicle clean and neat inside and out, and ensure it is properly stocked.
Follow standard procedures, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities when required.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits on selected installations to ensure performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures as assigned.
Perform similar or other duties as needed or assigned.

Benefits

Incentive and bonus opportunities, depending on the position.
24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year of employment.
Advancement and career-growth opportunities across the U.S.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, and uniform plan.
Tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with additional options for employees and their families.
Short-term and long-term disability insurance options.
Supplemental benefits including legal advice, pet insurance, and health advocacy programs.