Drift - Lead Host

The Armour Group Limited•Halifax, NS

10d•Onsite

About The Position

Under the direction of the Drift Management Team, the Lead Host/Hostess plays a critical leadership role in shaping the guest experience from the moment guests arrive. This position requires a confident, experienced professional who has previously run the door in a high-volume, fast-paced restaurant and understands how to balance hospitality, efficiency, and operational awareness.

Requirements

Previous experience running the door in a fast-paced, high-volume restaurant is required
Proven ability to remain calm, confident, and decisive under pressure
Strong leadership presence with the ability to guide and support a hosting team
Excellent organizational and multitasking skills
High attention to detail and strong situational awareness
Exceptional verbal communication and guest-facing professionalism
Ability to maintain urgency and momentum throughout service
Flexible availability
Ability to stand and be on your feet for extended periods (8+ hours).

Nice To Haves

Hospitality Degree/Diploma (or currently in pursuit) is considered an asset

Responsibilities

Managing reservations and walk-ins, controlling guest flow, maximizing seating, and supporting service teams through strong communication and decisive leadership
Set the tone for the restaurant and ensures the front door operates smoothly during all levels of business
Owning and running the door during service, making real-time decisions to manage waitlists, pacing, and table turns
Managing reservations and walk-ins to maximize seating capacity while protecting the guest experience
Acting as the main communication link between hosts, servers, bartenders, and management
Leading by example at the host stand, supporting and guiding junior hosts during service
Greeting guests professionally and warmly, setting expectations around wait times and seating
Escorting guests to tables while engaging them in friendly, confident conversation
Maintaining a strong awareness of table numbers, sections, server rotations, and service flow
Monitoring the entrance, host stand, and surrounding areas to ensure they are clean, organized, and guest-ready at all times
Managing guest concerns at the door and escalating issues appropriately to management
Maintaining knowledge of the surrounding area, directions, and nearby attractions
Completing regular checks to ensure cleanliness and organization of assigned areas
Following all food safety standards and internal systems
Such other similar or related duties as may be required from time to time.