Lead Host

Shopping Center Management d b a Turnberry Associates•Delray Beach, FL

4d•Onsite

About The Position

We are seeking a friendly, polished, and service-oriented Lead Host to serve as the first point of contact for members and guests. This role is responsible for overseeing daily host stand operations, ensuring seamless seating and reservation management, and supporting the front-of-house team in delivering exceptional dining experiences. The ideal candidate is an organized leader who thrives in a fast-paced hospitality environment and is passionate about creating memorable guest experiences.

Requirements

Previous experience in a host, lead host, or front-of-house hospitality role preferred
Fine dining, private club, luxury hotel, or upscale restaurant experience preferred
Strong leadership and team-building skills with the ability to motivate and support others
Excellent communication and interpersonal skills with a guest-first mindset
Strong organizational and multitasking abilities in a fast-paced environment
Ability to remain calm, professional, and solution-oriented under pressure
Knowledge of hospitality service standards and dining room operations
Experience with reservation management systems preferred
Professional appearance and polished demeanor
Flexibility to work varied schedules, including evenings, weekends, and holidays
Ability to stand and walk for extended periods throughout the shift
Ability to lift and carry up to 20 pounds as needed
Ability to bend, reach, and move throughout the dining room as required
Ability to work in a fast-paced hospitality environment while maintaining service excellence

Responsibilities

Greet and welcome members and guests with warmth, professionalism, and personalized service
Oversee daily host stand operations, ensuring efficient seating and table management
Manage reservations, waitlists, and guest requests to maximize dining room flow and guest satisfaction
Coordinate communication between the dining room, kitchen, and bar teams to ensure seamless service
Assist guests with menu, beverage, and venue information while providing recommendations as needed
Address guest concerns and service recovery situations promptly and professionally
Support dining room operations by monitoring service standards and assisting team members during peak periods
Train and mentor hosts on service standards, reservation procedures, and guest engagement techniques
Maintain accurate reservation records and guest information within reservation systems
Inspect dining areas, host stations, menus, and service materials to ensure cleanliness and presentation standards are met
Assist with opening and closing duties, ensuring the dining room is prepared for service
Support leadership in assigning side work and maintaining operational efficiency
Ensure compliance with safety, sanitation, and company policies and procedures
Foster a welcoming atmosphere while building strong relationships with members and guests.
Perform other duties as assigned