Lead Front Office Operator job

Apply for the Lead Front Office Operator job • Desoto, TX

8d • Onsite

About The Position

CTC Chiropractic is hiring a Lead Front Office Operator for its practice in Frisco, Texas. This hands-on leadership role is responsible for managing patient flow, supporting financial conversations, and maintaining an organized, professional front office. The position involves welcoming patients, coordinating the schedule, communicating with patients and the doctor, supporting care-plan follow-through, and contributing to practice growth through patient relationships and outreach.

This is a full-time, in-person position requiring 36–40 hours per week. The schedule is Monday, Tuesday, and Thursday from 7:30 AM to 6:00 PM; Wednesday from 7:30 AM to 3:00 PM; and every other Friday for approximately 2–3 hours of team training. Attendance at all scheduled Friday training sessions is required. The work location is 8811 Teel Parkway, Frisco, TX 75036, and applicants must be able to commute there.

Starting pay is $23.00 per hour. Quarterly performance bonuses are available for achieving individual KPI scorecards and maintaining leadership standards. Sustained performance across multiple quarters can make employees eligible for permanent hourly pay increases.

Requirements

• At least 1 year of experience in a highly customer-focused role is preferred.
• Warm, confident, and outgoing presence.
• Ability to manage busy schedules while maintaining awareness of the big picture.
• Comfort discussing financial matters and navigating sensitive conversations.
• Ability to balance compassion with accountability and take ownership of the role.
• Clear and effective communication with patients, doctors, and teammates.
• Ability to commute to the in-person work location at 8811 Teel Parkway, Frisco, TX 75036.

Nice To Haves

• Experience in customer-focused settings such as hospitality, retail leadership, fitness, restaurants, or similar service industries.
• Healthcare or chiropractic experience.

Responsibilities

• Welcome patients warmly and build meaningful relationships.
• Manage the daily schedule and patient flow so the practice runs smoothly and efficiently.
• Anticipate and address scheduling challenges, delays, and unexpected situations.
• Communicate schedule changes and patient needs clearly to patients and the doctor.
• Keep the front office organized, energetic, and professional.
• Guide patients through check-out and schedule their next appointments.
• Help patients stay consistent with their recommended care plans.
• Follow up on missed appointments and address scheduling gaps.
• Handle financial conversations with clarity, compassion, and accountability.
• Reinforce patient education and ensure patients understand their next steps.
• Manage inbound and outbound calls professionally and confidently.
• Support patient workshops and encourage participation.
• Build patient relationships through consistent communication and follow-up.
• Encourage referrals, Google reviews, and testimonials to support practice growth.
• Attend scheduled Friday team training sessions.

Benefits

• Quarterly performance bonuses for achieving individual KPI scorecards and maintaining leadership standards.
• Eligibility for permanent hourly pay increases through sustained performance across multiple quarters.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed