Front Office Lead

Pediatric Associates Family of Companies • Jacksonville, FL

2d

About The Position

Pediatric Associates is seeking a Front Office Lead to support the operation of a pediatric medical office. The role assists the Practice Manager with directing and coordinating office activities, including clinician and support-staff scheduling and facility maintenance. The Front Office Lead is proficient in the duties of a Front Office Medical Receptionist and may assume Practice Manager duties when needed.

The position works in an office environment and involves frequent telephone interactions and work in a high-volume setting. The employee must protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations. A valid, active driver’s license is required upon hire and throughout employment.

Requirements

• High school diploma or equivalent.
• Bilingual English/Spanish skills required.
• Active, valid driver’s license upon hire and throughout employment.
• Ability to communicate clearly and type 35 words per minute.
• Ability to operate a keyboard, calculator, copier, scanner, email, and other necessary office equipment.
• Ability to view and type on computer screens for extended periods and work in a high-volume environment.

Nice To Haves

• Two years of work experience in a medical office setting preferred.
• Knowledge of computers and medical terminology desired.
• Familiarity with TrackIt, Procureit, Staples, Concur, IT ServiceNow, Performance Manager, QGenda, InformRX, and SharePoint.

Responsibilities

• Schedule appointments according to office policies and assist with clinician scheduling templates.
• Greet patients and visitors courteously; check patients in and out, update patient records, verify insurance, collect copays, and follow payment-reconciliation policies.
• Assist the manager with patient, hospital, and other doctor’s office calls, and scan, upload, and route patient documents.
• Post charges and payments within required timeframes, match procedures with diagnoses, and reconcile charges, payments, and related reports.
• Sort and deliver mail, medical records, and other correspondence; maintain an orderly work area and lobby.
• Track and coordinate facility maintenance and assist with ordering office supplies.
• Participate in meetings and assist with scheduling and coordinating office meetings.
• Participate in interviewing, hiring, and developing new employees; assist with staff assignments, supervision, schedules, timecards, and leadership development.
• Assist with customer-service issues and resolve staff conflicts diplomatically; maintain efficient patient flow and work alongside staff.
• Help monitor office goals, budget, and dashboard performance; demonstrate initiative and identify, analyze, and solve problems.
• Act as a compliance liaison, enforce policies and procedures, and help ensure office protocols are followed for check-in, check-out, phones, and posting.
• Complete mandatory PA University courses by designated deadlines and assist with employee counseling when a manager is absent.
• Communicate effectively with the Practice Manager, local management team, clinicians, staff, and others.
• Adhere to ethical standards, lead by example, uphold Pediatric Associates Core Values, and protect confidential information.

Benefits

• $3,000 sign-on bonus for eligible external new hires; internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are not eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED