Front Office Lead

Dr. Tammy Tran, DDS • Fountain Valley, CA

2d

About The Position

A small, patient-centered dental practice focused on quality care, patient comfort, and a holistic, wellness-based approach to dentistry is seeking an experienced, proactive, dependable dental professional. The Front Office Lead independently manages daily front office and business operations while supporting the clinical team as needed. The ideal candidate takes ownership, solves problems, and helps the practice run efficiently, including when the doctor is away.

The role oversees daily office operations and team workflows; manages scheduling, patient communications, treatment coordination, financial arrangements, insurance verification, billing, collections, and outstanding accounts; monitors practice performance and helps implement improvements; and supports staff accountability and a positive team environment. Front-office duties include answering phones, scheduling appointments, greeting patients, coordinating check-in and check-out, responding to inquiries, and collecting payments. As needed, the position also supports clinical work by assisting chairside, preparing operatories, supporting sterilization and clinical workflow, maintaining inventory, and taking X-rays if appropriately certified or licensed.

The practice seeks someone reliable, organized, resourceful, and able to take initiative without constant direction. The successful candidate is a team player who enjoys working with patients, understands the business side of dentistry, is willing to help wherever needed, and wants to grow with the practice and contribute to its long-term success.

Requirements

• Dental front office experience.
• Strong organizational, communication, and problem-solving skills.
• Comfort managing business operations independently.
• Reliability, resourcefulness, initiative, and willingness to help wherever needed.

Nice To Haves

• Office management or leadership experience.
• Dental assisting experience.
• Open Dental experience.
• Experience with iTero, CBCT, ozone, or holistic/biologic dentistry.

Responsibilities

• Oversee daily office operations and coordinate team workflows.
• Manage scheduling, patient communications, treatment coordination, and financial arrangements.
• Oversee insurance verification, billing, collections, and outstanding accounts.
• Monitor practice performance, identify areas for improvement, and help implement solutions.
• Support staff accountability, efficiency, and a positive team environment.
• Independently handle daily operational issues and make sound decisions.
• Answer phones, schedule appointments, and manage patient inquiries.
• Greet patients and coordinate check-in and check-out.
• Collect payments.
• Maintain an organized schedule and a smooth patient experience.
• Assist chairside, prepare operatories, and support sterilization as needed.
• Help maintain clinical workflow and inventory.
• Take X-rays if appropriately certified or licensed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed