Front Office Team Lead

Clearwater Cardiovascular Consultants • Safety Harbor, FL

1d

About The Position

Clearwater Cardiovascular Consultants (CCC) is seeking a dedicated and empathetic Front Office Team Lead for its medical office. The role supervises the front-office clerical staff aspect of the Patient Access Representatives and provides day-to-day operations in that area. The Team Lead supports scheduling and testing coordination, staff development and performance, clinic operations, and a positive patient experience, while working with the Patient Access and Scheduler Manager and Office Manager.

Requirements

• High school diploma.
• Good communication and organizational skills.
• Attention to detail and ability to maintain accurate information.
• Strong communication and interpersonal skills, including the ability to interact with employees at all levels and across various departments.

Nice To Haves

• College education.
• Previous management experience.
• Healthcare experience.

Responsibilities

• Ensure visits and testing are scheduled appropriately to meet the needs of patients and physicians.
• Manage resource schedules, resolve member issues, and use the system efficiently.
• Perform patient services representative duties, including scheduling and maintenance, when needed.
• Supervise the Patient Services staff in the front-office area.
• Assist the Office Manager in ensuring all aspects of clinic operations are addressed daily.
• Perform, arrange, or assist with orientation and training for Patient Services employees.
• Provide support and direction to the Patient Services team.
• Help facilitate a positive and welcoming atmosphere for patients.
• Direct, challenge, and coach Patient Services employees to maintain efficient clinic operations and improve performance and teamwork.
• Monitor and evaluate staff performance, communicate effectively with employees, complete evaluations in a timely manner, counsel employees when needed, and fulfill documentation requirements.
• Maintain adequate staff coverage for departmental needs and review and approve PTO requests.
• Ensure team members are adequately trained in departmental tools, responsibilities, policies, and procedures.
• Communicate problems, concerns, and proposed changes to the Patient Access and Scheduler Manager.
• Perform other related duties as assigned and serve in other capacities necessary to support CCC’s mission and goals and its patient philosophy.

Benefits

• 401(k).
• 401(k) match: 100% match on the first 6% contributed.
• Dental insurance.
• Company-paid disability insurance.
• Health insurance.
• Company-paid life insurance.
• Paid time off.
• Vision insurance.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED