Lead Front Desk Office Coordinator- December 1st to April 30th

Jackson Hewitt•Kettering, OH

About The Position

The Lead Front Desk Office Coordinator is a full-time seasonal role supporting a tax practice during its busy season. The coordinator serves as the welcoming face of the company and provides operational support across the main office and three local satellite locations. This role is the central communication hub for clients, front-office staff, leadership, and tax professionals, helping maintain a warm, efficient, and professional environment. The position also guides two other Office Coordinators and helps hire, onboard, and train seasonal front-office staff. The stated schedule is Tuesday through Saturday, 9:00 AM to 6:00 PM, with a one-hour lunch break. The posting describes the duration as mid-December through the end of May; its title also references December 1st to April 30th. Compensation is $28–$30 per hour.

Requirements

At least 3 years of experience in a supervisory, team lead, or coordinator role.
Exceptional phone etiquette and clear verbal and written communication skills.
Natural hospitality and the ability to provide a high-quality client experience.
Superior attention to detail and time-management skills.
Ability to multitask and manage competing priorities across multiple locations.
Proactive, calm, solutions-oriented approach to problem-solving.
Dependability and punctuality to ensure offices open and close on time throughout the busy season.

Nice To Haves

Background in a professional office, accounting, boutique services, or high-touch hospitality.

Responsibilities

Welcome clients and answer and direct incoming phone calls across all four locations.
Handle client inquiries and customer service matters with warmth, empathy, efficiency, and discretion.
Serve as the escalation point for complex client issues and internal administrative questions.
Manage master calendars and client appointments using internal scheduling software.
Oversee daily office opening and closing protocols, ensuring workspaces are secure, clean, and prepared.
Track tax returns being processed and maintain accurate, current records of their status.
Coordinate workflows and provide operational support for tax professionals across all four locations.
Instruct tax professionals on which returns to prepare and in what order.
Communicate outstanding items, missing notes, and required documentation to tax preparers.
Mentor, support, and direct the daily work and performance of two Office Coordinators.
Lead hiring, onboarding, and training of seasonal front-office staff across all locations.
Develop and implement consistent front-office best practices and training materials across all four offices.