Lead Front Desk Office Coordinator- December 1st to April 30th

Jackson Hewitt - 3222•Kettering, OH

4d•$28 - $30•Onsite

About The Position

This is a full-time seasonal position supporting a locally owned practice during its busy tax season. The Lead Front Desk Office Coordinator serves as the welcoming face of the company and the operational hub for its main office and three local satellite locations. The role provides operational and administrative support to leadership and internal teams, maintains a warm, efficient, and professional environment, and coordinates communication and workflows across the front office and tax professionals. The coordinator oversees client-facing service, office operations, tax-return tracking, and day-to-day support for tax professionals. The role also mentors and directs two Office Coordinators and leads the hiring, onboarding, and training of seasonal front-office staff across all locations. The posting lists compensation of $28–$30 per hour and a schedule of Tuesday through Saturday, 9:00 AM–6:00 PM, with a one-hour lunch break. The position is described as running from mid-December through the end of May; the title also references December 1st to April 30th.

Requirements

At least 3 years of proven experience in a supervisory, team lead, or coordinator role.
Exceptional phone etiquette and clear verbal and written communication skills.
Strong hospitality and client-service approach.
Superior attention to detail and time-management skills.
Ability to multitask and manage competing priorities across multiple locations.
Proactive, calm, solutions-oriented approach to problem-solving.
Dependability and punctuality to ensure offices open and close on time throughout the busy season.

Nice To Haves

Background in a professional office, accounting, boutique services, or high-touch hospitality.

Responsibilities

Welcome clients and answer and direct incoming phone calls across all four locations.
Handle client inquiries and customer service matters with warmth, empathy, efficiency, and discretion.
Serve as the primary escalation point for complex client issues and internal administrative questions.
Manage master calendars and client appointments using internal scheduling software.
Oversee daily office opening and closing protocols to maintain a secure, immaculate, and prepared workspace.
Track the status of tax returns in process and maintain accurate, up-to-date records.
Coordinate workflows and provide operational support for tax professionals across all four locations.
Direct tax professionals on which returns to prepare and in what order.
Communicate outstanding items, missing notes, and required documentation to tax preparers.
Mentor, support, and direct the daily work and performance of two Office Coordinators.
Lead hiring, onboarding, and training of seasonal front-office staff across all locations.
Develop and implement consistent front-office best practices and training materials across all four offices.