Lead Front Desk Associate

Planet Fitness • Hixon, TN

14d • Onsite

About The Position

Planet Fitness is seeking a Lead Front Desk Associate to provide friendly, courteous service and promote positive customer satisfaction and loyalty while supporting the company’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a professional demeanor in a fast-paced retail environment. The associate may need to maintain club cleanliness for up to 50% of a shift and may serve as the authoritative figure when the General Manager and Assistant Manager are unavailable. The position is based in Hixson, Tennessee, and is full-time, with weekday and/or weekend hours based on club needs. Initial training hours and schedules may vary according to facility needs; availability should be discussed with the Hiring Manager.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment.
• Ability to manage multiple responsibilities.
• Strong work ethic and decision-making skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Strong problem-resolution skills.
• Ability to talk and hear; sit, stand, and use hands and fingers to handle or feel; walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members and say goodbye in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably and providing complete, accurate information.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining accuracy in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.
• Act as the authoritative figure when the General Manager and Assistant Manager are unavailable.
• Perform club opening and closing duties as a key holder.
• Report end-of-day metrics.
• Follow up with and coach staff.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED