Lead Front Desk Associate

Planet Fitness • Albuquerque, NM

29d • Onsite

About The Position

Planet Fitness is seeking a Lead Front Desk Associate to deliver friendly, courteous service and promote Ignite Fitness Holdings-Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks, maintaining customer satisfaction and loyalty, and providing accurate, efficient service in a fast-paced retail environment. The Lead Front Desk Associate also serves as the authoritative figure when the General Manager and Assistant Manager are unavailable, performs club opening and closing duties as a key holder, reports end-of-day metrics, and follows up with and coaches staff. The position is located at the Coors club in Albuquerque, New Mexico, and is full-time. Shift and hours depend on club needs and may include evenings and weekends; initial training hours may vary.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have at least six months of face-to-face customer service experience in a retail environment.
• Be able to manage multiple responsibilities.
• Have a solid work ethic and strong decision-making skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Have strong customer service and problem-resolution skills.
• Be able to work a flexible rotating schedule.
• Be able to talk and hear; sit, stand, and use hands and fingers to handle or feel; walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience is preferred.
• Superior customer service skills, preferably in the fitness industry.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members and say goodbye in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Answer telephone calls promptly and provide knowledgeable, complete, and accurate information.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer questions and explain business procedures and policies accurately and in a customer-friendly manner.
• Act as the authoritative figure when the General Manager and Assistant Manager are unavailable.
• Perform club opening and closing duties as a key holder.
• Report end-of-day metrics.
• Follow up with and coach staff.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (for full-time positions).
• Paid time off (for full-time positions).
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED