Lead Forward Deployed Product Manager

Pylon•New York, NY

11d

About The Position

Pylon is building a vertically integrated mortgage platform that turns mortgage origination into a single API. The Lead Forward Deployed Product Manager embeds with strategic customers to understand their operations and workflows, then integrates Pylon into the way they work. This senior role owns complex, high-stakes customer engagements from initial discovery and solution design through launch and measurable results, working directly with customer executives, technical leaders, engineers, operations teams, and Pylon’s product and go-to-market teams. The role also connects customer needs to Pylon’s product roadmap, distinguishing one-off requests from improvements that belong in the core platform. The Lead Forward Deployed Product Manager writes and ships code, establishes reusable deployment practices, supports customer growth and success, and helps hire and develop the forward deployed team. Regular travel to customer sites is expected. The candidate must live in or be willing to relocate to Palo Alto, California, or New York City.

Requirements

At least 8 years of experience in software, in roles such as forward deployed engineering, solutions engineering, technical product management, or management or implementation consulting.
Experience leading complicated, high-stakes enterprise projects from scoping through launch and delivering measurable business results.
Experience working directly with C-suite executives and senior technical leaders.
Ability to take charge in meetings, deliver difficult news, and keep large groups aligned.
Ability to write code and commit to a production codebase; experience working with customer engineering teams, APIs, and data.
Ability to understand complex business workflows and translate findings into clear product requirements.
Comfort with ambiguity and managing several customers at once.
Ability to write SQL.
Experience building or deploying 0-to-1 enterprise software in a regulated industry.
Willingness to travel regularly to customer sites.
Must live in or be willing to relocate to Palo Alto, California, or New York City.

Nice To Haves

Mortgage, lending, or fintech experience, or experience with mortgage systems such as loan origination systems.

Responsibilities

Embed with strategic customers, on site and remotely, to understand their teams, systems, and end-to-end mortgage workflows.
Map customer processes, identify where Pylon can add the most value, and develop plans to get customers live quickly.
Own integrations from scoping and solution design through data mapping, configuration, testing, and launch, in collaboration with customer and Pylon engineers.
Identify manual steps, workarounds, and bottlenecks in customer processes and replace them with Pylon.
Write and ship code, including integrations, scripts, configurations, internal tools, and agents on Pylon’s platform; commit changes to the core codebase when needed.
Bring customer insights to the product team, distinguish one-off requests from core platform opportunities, and work with product to build improvements.
Take accountability for each engagement by setting goals, aligning stakeholders, making decisions, and holding both parties to results.
Advise customer leadership on modernizing mortgage operations and work with go-to-market and Account Management teams to support deals, grow relationships, and help customers succeed.
Define and track customer success measures, including time to go live, adoption, loan volume, and efficiency gains.
Build playbooks and reusable tools to make future integrations faster.
Set deployment standards and help hire, mentor, and grow the forward deployed team.
Use AI in day-to-day work.