Lead Deployment Engineer

Celonis • Raleigh, NC

1d • Hybrid

About The Position

As a Deployment Engineer, you lead hands-on implementation of Celonis solutions for enterprise customers, combining platform expertise with AI-augmented workflows. You direct AI deployment agents to build data models, analyses, and operational solutions, then apply your judgment to validate and adapt their outputs to customer requirements. The role focuses on understanding customer business needs, translating them into technical specifications, and delivering measurable impact rather than manually building every component.

You lead discovery and value-creation workshops, collaborate with customer stakeholders on scope and success criteria, configure Celonis solutions, identify process inefficiencies, and define KPIs and business impact. You also support rollout and adoption by training users, documenting solutions, and managing project outcomes. The role requires developing deep expertise in relevant process domains or industries and contributing reusable solution patterns and best practices. Work involves AI agents as primary tools, ongoing experimentation and learning, and ensuring solutions are robust, maintainable, scalable, and user-friendly. Travel to customer locations may be required up to 50%.

Requirements

• 10+ years of experience with demonstrated project leadership in management or IT consulting, data or solution consulting, or process improvement consulting within software vendors, consulting firms, or system integrators. The posting separately states that Senior Deployment Engineers require 6+ years with demonstrated project leadership.
• Advanced SQL skills.
• Ability to build and configure Celonis platform solutions, including data modeling, process analysis, KPI definition, and automation.
• Comfort working with AI-assisted development tools and ability to write clear specifications, evaluate AI-generated outputs, and iterate effectively.
• Strong understanding or deep expertise, appropriate to seniority, in enterprise business processes and financial metrics.
• Ability to lead customer workshops, present findings to management, manage stakeholder expectations, and deliver outcomes amid adversity and ambiguity.
• Comfort working with both technical and business audiences.
• Excellent problem-solving skills and a value-driven orientation.
• Ability to translate business requirements into technical solutions and quantify business impact.
• Willingness to continuously develop expertise through experimentation and comfort with ambiguity and evolving tools.
• Bachelor’s or Master’s degree in Technology Management, Business Informatics, Computer Science, Engineering, Business Administration, or a comparable field.
• Fluency in English.
• Willingness to travel to customer locations up to 50%, depending on customer requirements and project delivery phases.

Nice To Haves

• Experience with Python.
• Experience with prompt engineering or context engineering.
• Knowledge of standard ERP systems such as SAP or Oracle and process areas such as Inventory Management, Order to Cash, Procure to Pay, or Accounts Payable.
• Additional language skills.

Responsibilities

• Conduct business discovery workshops to translate customer strategic objectives into high-impact Celonis use cases.
• Collaborate with customer IT and business stakeholders to define project scope, data requirements, and success criteria.
• Ensure data connectivity and extraction pipelines are properly configured, working with specialist resources when required.
• Direct AI deployment agents to build data models, process analyses, KPIs, and dashboards; write specifications and validate outputs against business requirements.
• Build and configure Celonis solutions, including the Process Intelligence Graph, data transformations, process analysis, operational solutions, and AI-powered insights.
• Identify process inefficiencies and root causes in collaboration with customers.
• Validate AI-generated outputs for accuracy, business relevance, and alignment with customer context.
• Lead value-creation workshops and define measures to improve process inefficiencies.
• Define and build KPIs to measure customer success and quantify business impact.
• Design and build operational solutions to drive value and adoption and improve process conformance.
• Enable customer users to use and extend solutions independently and support long-term adoption.
• Manage project outcomes against timelines, scope, and customer expectations.
• Train and demonstrate solutions to customer users to support sustained value.
• Document solution design decisions and configurations for future reference and handoff.
• Develop and maintain expertise in one or more process domains or industry verticals.
• Translate domain knowledge into reusable solution patterns, reference architectures, and best practices.
• Identify and standardize high-value domain use cases and collaborate with Product and Business Apps teams to shape the platform roadmap.
• Continuously experiment with evolving AI capabilities and share effective approaches with peers.
• Ensure operational solutions are robust, user-friendly, maintainable, and scalable.

Benefits

• Restricted Stock Units (RSUs) for full-time employees and merit-based refresh grants.
• Inclusive parental leave: 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from the first day of employment.
• Unlimited PTO in applicable regions and generous PTO globally.
• Flexible hybrid work model.
• Learning framework, mentorship programs, and access to a dedicated learning platform.
• Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
• Paid time off to volunteer for community and environmental causes during annual Impact Days.
• Inclusion Think Tank and annual Inclusion Days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior