Lead Deployment Engineer

Celonis • Raleigh, NC

15h • Hybrid

About The Position

Celonis Services is the delivery engine of the Celonis Customer Organization, turning the Celonis platform into measurable, business-critical outcomes for customers. Deployment Engineers combine domain and industry expertise with platform mastery and AI-augmented delivery, taking responsibility for solution go-live, adoption, initial value realization support, and long-term customer success.

The Lead Deployment Engineer leads hands-on implementation of Celonis solutions for enterprise customers. The role uses AI deployment tools and agents such as Apollo to build data models, analyses, and operational solutions. The engineer specifies what needs to be built, directs agents where possible, validates and refines their outputs, and applies judgment to ensure solutions meet customer needs and deliver measurable business impact.

The position involves translating customer business needs into technical specifications and solutions, collaborating with customer stakeholders, and delivering robust, user-friendly, maintainable, and scalable implementations. It also requires developing expertise in process domains or industry verticals and sharing reusable solution patterns and best practices across the broader team. Travel to customer locations may be required up to 50%, depending on customer requirements and project delivery phases.

Requirements

• 10+ years of experience with demonstrated project leadership in management or IT consulting, data or solution consulting, or process improvement consulting within software vendors, consulting firms, or system integrators.
• Advanced SQL skills.
• Ability to build and configure solutions on the Celonis platform, including data modeling, process analysis, KPI definition, and automation.
• Comfort working with AI-assisted development tools such as Claude Code, Codex, or Cursor.
• Ability to write clear specifications, evaluate AI-generated outputs, and iterate effectively.
• Strong understanding or deep expertise, appropriate to seniority, in enterprise business processes and financial metrics.
• Ability to steer customer workshops, present findings to management, manage stakeholder expectations, and deliver outcomes amid adversity and ambiguity.
• Comfort working with both technical and business audiences.
• Excellent problem-solving skills and a value-driven orientation.
• Ability to translate business requirements into technical solutions and quantify business impact.
• Willingness to continuously develop expertise through experimentation and comfort with ambiguity and evolving tools.
• Bachelor’s or Master’s degree in Technology Management, Business Informatics, Computer Science, Engineering, Business Administration, or a comparable field.
• Fluency in English.
• Willingness to travel to customer locations up to 50%, according to customer requirements and project delivery phases.

Nice To Haves

• For Senior Deployment Engineer roles: 6+ years of experience with demonstrated project leadership.
• Python experience.
• Experience with prompt engineering or context engineering.
• Knowledge of standard ERP systems such as SAP or Oracle and process areas such as Inventory Management, Order to Cash, Procure to Pay, or Accounts Payable.
• Additional languages.

Responsibilities

• Conduct business discovery workshops to translate customers’ strategic objectives into high-impact Celonis use cases.
• Collaborate with customer IT and business stakeholders to define project scope, data requirements, and success criteria.
• Ensure data connectivity and extraction pipelines are properly configured, working with specialist resources when needed.
• Direct AI deployment agents to build data models, process analyses, KPIs, and dashboards; write clear specifications and validate agent outputs against business requirements.
• Build and configure Celonis solutions, including the Process Intelligence Graph, data transformations, process analysis, operational solutions, and AI-powered insights.
• Identify process inefficiencies and root causes using Celonis technology in collaboration with customers.
• Validate AI-generated outputs for accuracy, business relevance, and alignment with customer context.
• Lead value creation workshops and define measures to improve process inefficiencies.
• Define and build KPIs to measure customer success and quantify business impact.
• Design and build operational solutions that drive value and adoption and improve process conformance.
• Enable key customer users to use and extend solutions independently, establishing the foundation for long-term adoption.
• Manage project outcomes against timelines, scope, and customer expectations.
• Train and demonstrate solutions to customer users, guiding them toward sustained value.
• Document solution design decisions and configurations for future reference and handoff.
• Develop and maintain deep expertise in one or more process domains or industry verticals.
• Translate domain knowledge into scalable solution patterns, reference architectures, and best practices for the broader team.
• Identify and standardize high-value use cases within the domain, collaborating with Product and Business Apps teams to shape the platform roadmap.
• Continuously learn and adapt as AI capabilities evolve, experiment with new approaches, and share effective practices with peers.
• Ensure AI-accelerated solutions are robust, user-friendly, maintainable, and scalable.

Benefits

• Restricted Stock Units (RSUs) and merit-based refresh grants for full-time employees.
• Inclusive parental leave: 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from the first day of employment.
• Unlimited PTO in applicable regions and generous PTO globally.
• Flexible hybrid work model balancing remote focus and office collaboration.
• Learning framework, mentorship programs, and access to a dedicated learning platform.
• Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
• Paid time off for annual Impact Days to volunteer for community and environmental causes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior