Lead Delivery Driver

HD Supply•East Lake-Orient Park, FL

About The Position

The Lead Delivery Driver facilitates load management, including accurately and efficiently dispatching all dedicated drivers at the facility. The role trains and supports new and existing transportation associates and may involve operating a company or rental vehicle during an average work week. The company continuously monitors Motor Vehicle Records (MVRs); an acceptable MVR status and a valid driver’s license are required. The position coordinates loading and dispatch, route planning, inspections, and driver support. It also delivers customer orders within a service area and helps resolve order and customer-service issues. The role may lead daily team operations and assist with supervisory duties, but does not have hiring or firing authority. Work is performed under limited supervision, with infrequent review, and may involve troubleshooting complex operational issues and developing customized solutions. The work environment is typically comfortable, with regular exposure to conditions that may cause noticeable discomfort or moderate risk, including temperature extremes, moving machinery, loud noises, and fumes. The job requires intermittent physical exertion such as walking, standing, stooping, climbing, lifting, and maneuvering heavy or awkward materials or equipment (50+ pounds). Overnight travel is typically required less than 10% of the time.

Requirements

Generally 7+ years of experience in the area of responsibility.
A valid driver’s license and acceptable Motor Vehicle Record (MVR) status are required.
Technical certification or an associate degree may be required in some areas.
Ability to perform intermittent physical exertion, including walking, standing, stooping, climbing, lifting, and maneuvering heavy (50+ pounds) or awkward materials or equipment.

Nice To Haves

Prior experience delivering merchandise to customers using a box truck or similar vehicle.
3+ years of experience operating material handling equipment.
No more than 2 minor accidents in the past rolling 3 years.
No more than 2 moving violations in the past rolling 3 years.
Wholesale distribution experience.

Responsibilities

Coordinate the loading and dispatching of all driver routes.
Oversee pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
Conduct daily route planning and optimization for drivers.
Serve as the primary point of contact for driver-related issues.
Coach and train new and existing drivers on policies and procedures, and provide management with feedback on team performance.
Review order manifests to ensure customer orders and daily routes are complete and accurate.
Deliver customer orders within a service area and interface with customers regarding order issues.
Provide exceptional customer service by being polite and professional during deliveries.
Provide management with feedback on escalated customer-service and sales-related concerns.
Troubleshoot complex support or operational problems for junior-level associates and independently resolve issues using customized solutions.
Assist with supervisory duties; train, delegate tasks, and review the work of junior-level associates.
Perform other duties and tasks as assigned.