Lead Delivery Driver

HD Supply•Flower Mound, TX

About The Position

The Lead Delivery Driver facilitates load management and the accurate, efficient dispatching of all dedicated drivers at the facility. The role trains and supports new and existing associates on the transportation team, coordinates route activity, and delivers customer orders within a service area. It requires operating a company or rental vehicle during the average work week. The company continuously monitors Motor Vehicle Records for employees selected for the position; an acceptable MVR status and a valid driver’s license are required. The role works under limited supervision and independently resolves complex or high-impact operational issues, developing customized solutions. It may lead a team’s daily operations and assists with supervisory duties, including training, delegating tasks, and reviewing junior associates’ work, but has no hiring or firing authority. Typically, 7 or more years of experience in the area of responsibility is expected. A technical certification or associate degree may be required in some areas. The work environment is typically comfortable, with regular exposure to potential discomfort or moderate risk from temperature extremes, moving machinery, loud noises, and fumes. The role includes intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, lifting, and maneuvering heavy (50+ pounds) or awkward materials or equipment. Overnight travel is typically less than 10% of the time.

Requirements

Valid driver’s license.
Acceptable Motor Vehicle Record (MVR) status; MVRs are continuously monitored.
Generally, 7 or more years of experience in the area of responsibility.
Ability to perform intermittent physical exertion, including walking, standing, stooping, climbing, lifting, and maneuvering heavy (50+ pounds) or awkward materials or equipment.

Nice To Haves

Prior experience delivering merchandise to customers using a box truck or similar vehicle.
3 or more years of experience operating material handling equipment.
No more than 2 minor accidents in the past rolling 3 years.
No more than 2 moving violations in the past rolling 3 years.
Wholesale distribution experience.
Technical certification or associate degree may be required in some areas.

Responsibilities

Coordinate the loading and dispatching of all driver routes.
Oversee pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
Conduct daily route planning and optimization for drivers.
Serve as the primary point of contact for driver-related issues.
Coach and train new and existing drivers on policies and procedures, and provide management with feedback on team performance.
Review order manifests to ensure customer orders and daily routes are complete and accurate.
Deliver customer orders within a service area and address order issues with customers.
Provide exceptional, polite, and professional customer service during deliveries.
Provide management with feedback on escalated customer service and sales-related concerns.
Perform other duties and tasks as assigned.
Train, delegate tasks to, and review the work of junior-level associates.