Lead Delivery Driver

HD Supply•Clive, IA

About The Position

The Lead Delivery Driver facilitates load management and the accurate, efficient dispatch of all dedicated drivers at the facility. The role trains and supports new and existing transportation associates and may involve operating a company or rental vehicle during the average work week. A valid driver’s license and acceptable motor vehicle record (MVR) status are required; MVRs are continuously monitored. The position independently resolves difficult or high-impact operational issues, may lead daily team operations, and assists with supervisory duties without hiring or firing authority. It trains, delegates tasks, and reviews the work of junior associates. The work environment may include temperature extremes, moving machinery, loud noises, and fumes, as well as intermittent physical exertion and overnight travel of less than 10% of the time.

Requirements

Generally 7+ years of experience in the area of responsibility.
A valid driver’s license and acceptable motor vehicle record (MVR) status.
Ability to operate a company or rental vehicle.
Ability to perform intermittent physical exertion, including walking, standing, stooping, climbing, lifting, and maneuvering heavy (50+ pounds) or awkward material or equipment.

Nice To Haves

Prior experience delivering merchandise to customers using a box truck or similar vehicle.
3+ years of experience operating material handling equipment.
No more than 2 minor accidents in the past rolling 3 years.
No more than 2 moving violations in the past rolling 3 years.
Wholesale distribution experience.
Technical certification or an associate degree may be required in some areas.

Responsibilities

Coordinate the loading and dispatching of all driver routes.
Oversee pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
Conduct daily route planning and optimization for drivers.
Serve as the primary point of contact for driver-related issues.
Coach and train new and existing drivers on policies and procedures, and provide feedback to management on team performance.
Review order manifests to ensure customer orders and daily routes are complete and accurate.
Deliver customer orders within a service area and interface with customers regarding order issues.
Provide management with feedback on escalated customer service and sales-related concerns.
Troubleshoot complex support or operational problems and independently resolve issues using customized solutions.
Assist with supervisory duties by training associates, delegating tasks, and reviewing junior associates’ work.