Lead Delivery Driver

HD Supply Management•Flower Mound, TX

About The Position

The Lead Delivery Driver facilitates load management, including accurate and efficient dispatching of dedicated drivers at the facility. The role trains and supports new and existing transportation associates and may lead the daily operations of a department or team. It also involves operating a company or rental vehicle during the average work week. The company continuously monitors Motor Vehicle Records (MVRs); an acceptable MVR status and a valid driver’s license are required. The position independently resolves operational issues under limited supervision, troubleshoots complex support or operational problems for junior associates, and develops customized solutions. It assists with supervisory duties but does not have hiring or firing authority. The role may involve overnight travel less than 10% of the time and intermittent physical exertion, including walking, standing, stooping, climbing, lifting, and maneuvering heavy or awkward materials or equipment.

Requirements

Generally 7+ years of experience in the area of responsibility.
A valid driver’s license and acceptable Motor Vehicle Record (MVR) status.
Technical certification or an associate degree may be required in some areas.
Ability to operate a company or rental vehicle.
Ability to perform intermittent physical exertion, including walking, standing, stooping, climbing, lifting, and maneuvering heavy (50+ pounds) or awkward materials or equipment.

Nice To Haves

Prior experience delivering merchandise to customers using a box truck or similar vehicle.
3+ years of experience operating material handling equipment.
No more than 2 minor accidents in the past rolling 3 years.
No more than 2 moving violations in the past rolling 3 years.
Wholesale distribution experience.

Responsibilities

Coordinate the loading and dispatching of all driver routes.
Oversee pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
Conduct daily route planning and optimization for drivers.
Serve as the primary point of contact for driver-related issues.
Coach and train new and existing drivers on policies and procedures, and provide management with feedback on team performance.
Review order manifests to ensure customer orders and daily routes are complete and accurate.
Deliver customer orders within a service area and address order issues with customers.
Provide polite and professional customer service during deliveries.
Provide management with feedback on escalated customer service and sales-related concerns.
Troubleshoot complex support or operational problems for junior associates and independently resolve issues using customized solutions.
Train and delegate tasks to junior associates and review their work.
Perform other duties and tasks as assigned.