Lead Delivery Driver

Sleep Number • Albuquerque, NM

6d

About The Position

The Lead Delivery Driver serves as a local point of contact for fulfillment quality and inventory management while delivering, assembling, demonstrating, relocating, and repairing Sleep Number products in customers’ homes. The role sets standards for efficiency, quality, and customer engagement, and shares responsibility with the Supervisor for managing the local fleet, including DOT compliance and preventative maintenance.

The Lead Delivery Driver is the primary trainer for new Field Services team members and trains existing team members on policy, procedure, and product or service changes. The position also provides ongoing support and communication to the field team, manages market inventory, coordinates with retail and supply-chain partners, and assists Supervisors with Customer Experience Evaluations. Daily duties may also be assigned based on business needs.

Requirements

• High school education or GED equivalent.
• 2–3 years of customer service experience.
• Must be at least 21 years old.
• Valid driver’s license and clean driving record; must be able to drive a commercial motor vehicle with a gross weight of 15,001 pounds or more. A CDL is not required.
• Must maintain identification that allows access to military bases, such as a state-issued enhanced driver’s license (Real ID), Enhanced ID, Passport Card, U.S. Department of Defense ID, or other acceptable identification.
• Must pass a criminal record check, DOT physical, drug screen, and road test, and maintain a clean motor vehicle record.
• Ability to provide training tailored to individual team-member needs.
• Strong communication skills for internal and external customers.
• Ability to serve customers and demonstrate strong problem-solving skills.
• Ability to follow standard operating procedures and safety procedures.
• Ability to operate a company vehicle in varied traffic and weather conditions.
• Ability to work with common hardware and power tools.
• Strong customer service and communication skills.
• Strong mechanical and technical aptitude.
• Knowledge of smartphone technology and a basic understanding of wireless networks.

Nice To Haves

• One year of Field Service Technician experience is preferred.

Responsibilities

• Meet the requirements of a Field Services Technician.
• Serve as the primary trainer for new Field Services team members and train current team members on policy, procedure, and product or service changes.
• Manage, analyze, report, and validate market inventory across storage facilities, dock locations, and products on trucks.
• Maintain trucks and work with the leader to keep the fleet in optimal operating condition.
• Maintain open communication with field team members, answer on-the-job questions and concerns, and escalate issues to the Field Services Supervisor.
• Communicate key messages, goals, process changes, and performance results to and from team members.
• Develop and maintain relationships with retail and internal and external supply-chain team members to support timely product arrival, disposition, and inventory management.
• Conduct installation and service visits in customers’ homes, including delivering, relocating, assembling, and repairing products to specifications and Sleep Number customer-experience standards.
• Assist Supervisors in conducting Customer Experience Evaluations (CEE).
• Perform daily duties assigned by the Field Services Supervisor and other duties related to business needs.

Benefits

• Eligible team members receive medical, pharmacy, dental, life, and disability insurance.
• 401(k).
• Paid time off.
• Additional resources that promote lifelong wellbeing.
• Bonus plan with monthly payout opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED