Lead Delivery Driver

HD Supply•Tampa, FL

About The Position

The Lead Delivery Driver facilitates load management and the accurate, efficient dispatching of facility drivers. The role trains and supports new and existing transportation associates and may involve operating a company or rental vehicle during an average work week. The company continuously monitors Motor Vehicle Records (MVRs); an acceptable MVR status and a valid driver’s license are required. The position coordinates driver routes, oversees pre- and post-trip inspections, plans and optimizes daily routes, and serves as the primary contact for driver-related issues. It also includes delivering customer orders within a service area, addressing order issues with customers, and providing professional customer service. The role assists with team supervision and operates under limited supervision, independently resolving complex or high-impact operational problems. It typically involves overnight travel less than 10% of the time and regular exposure to workplace conditions that may cause discomfort or moderate risk.

Requirements

A valid driver’s license and an acceptable Motor Vehicle Record (MVR) status are required.
Generally 7+ years of experience in the area of responsibility.
Technical certification or an associate degree may be required in some areas.
Ability to operate a company or rental vehicle.
Ability to perform intermittent continuous physical exertion, including walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may weigh 50+ pounds or be awkward.
Ability to work in an environment with regular exposure to temperature extremes, moving machinery, loud noises, and fumes.

Nice To Haves

Prior experience delivering merchandise to customers using a box truck or similar vehicle.
3+ years of experience operating material handling equipment.
No more than 2 minor accidents in the past rolling 3 years.
No more than 2 moving violations in the past rolling 3 years.
Wholesale distribution experience.

Responsibilities

Coordinate the loading and dispatching of all driver routes.
Oversee pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
Conduct daily route planning and optimization for drivers.
Serve as the primary point of contact for driver-related issues.
Coach and train new and existing drivers on policies and procedures, and provide management with feedback on team performance.
Review order manifests to ensure customer orders and daily routes are complete and accurate.
Deliver customer orders within a service area and interface with customers regarding order issues.
Provide polite, professional customer service during deliveries.
Provide management with feedback on escalated customer service and sales-related concerns.
Assist with supervisory duties by training associates, delegating tasks, and reviewing the work of junior-level associates.
Perform other duties and tasks as assigned.