Lead Delivery Driver

Sleep Number•Louisville, KY

About The Position

The Lead Delivery Driver delivers, assembles, demonstrates, relocates, and repairs Sleep Number Smart Beds and other products in customers’ homes while providing an exceptional customer experience. The role serves as the local point of contact for fulfillment quality and inventory management, shares responsibility for local fleet management and DOT compliance, and sets standards for efficient, high-quality work and customer engagement. The Lead Delivery Driver also trains and supports team members and communicates operational information between field teams and leadership.

Requirements

High school education or GED equivalent.
2–3 years of customer service experience.
Must be at least 21 years old.
Valid driver’s license and a clean driving record; able to drive a commercial motor vehicle with a gross weight of 15,001 pounds or more. A CDL is not required.
Maintain identification that allows access to military bases, such as a State-issued enhanced driver’s license (Real ID), Enhanced ID, Passport Card, U.S. Department of Defense ID, or other acceptable identification.
Pass a criminal record check, DOT physical, drug screen, and road test, and maintain a clean motor vehicle record.
Ability to provide training tailored to an individual team member’s needs.
Strong communication skills for internal and external customers.
Ability to serve customers and demonstrate strong problem-solving skills.
Ability to follow standard operating procedures and safety procedures.
Ability to operate a company vehicle in varied traffic and weather conditions.
Ability to work with common hardware and power tools.
Strong customer service and communication skills.
Strong mechanical and technical aptitude.
Knowledge of smartphone technology and a basic understanding of wireless networks.

Nice To Haves

One year of Field Service Technician experience preferred.

Responsibilities

Meet the requirements of a Field Services Technician.
Serve as the primary trainer for new Field Services team members and train current team members on policy, procedure, and product or service changes.
Manage, analyze, report, and validate market inventory, including storage facilities, dock locations, and products on trucks.
Maintain trucks and work with the leader to keep the fleet in optimal operating condition.
Maintain open communication with field team members, escalate questions and concerns to the Field Services Supervisor, and communicate key messages, goals, process changes, and performance results in both directions.
Develop and maintain relationships with Retail and internal and external Supply Chain team members to support on-time product arrival, disposition, and inventory management.
Conduct in-home installation and service visits, delivering, relocating, assembling, and repairing products to specifications and Sleep Number customer experience standards.
Assist Supervisors with Customer Experience Evaluations (CEE).
Perform daily duties assigned by the Field Services Supervisor and other duties related to business needs.