Lead Customs Specialist 1 - Customs Operations

GE HealthCare • Waukesha, WI

1d • $96,000 - $144,000

About The Position

GE HealthCare is seeking a detail-oriented, execution-focused professional to join its U.S. & Canada Customs Operations team. The Lead Customs Specialist is responsible for processes and procedures related to the movement and shipment of GE HealthCare goods across borders, and for planning and executing departmental operations and leading professional activities within customs and trade compliance. The role operates autonomously, managing priorities, driving process improvements, and making operational decisions within established policies and regulatory requirements. It may modify procedures and practices to improve efficiency and effectiveness while meeting quality, compliance, timeliness, and operational performance standards.

The role leads customs operations strategy and team development, provides technical expertise on customs regulations and import processes, and drives continuous improvement and operational governance. It partners with business functions, IT, brokers, and other service providers to improve import processes, implement systems and automation, manage shipment exceptions, and reduce supply chain disruptions.

For U.S.-based positions, the annual pay range is $96,000–$144,000. Compensation may also include performance-based incentives, such as cash bonuses and/or long-term incentives. GE HealthCare offers medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Relocation assistance is not provided. The employer will not sponsor employment visas for this opening. The application deadline is November 7, 2026.

Requirements

• Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 10 years of experience.
• At least 6 years of experience.
• Customs and U.S. border expertise.
• Ability to communicate verbally and in writing in English.
• Advanced proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, Teams, and Outlook.
• Proven experience in customs operations, trade compliance, international logistics, and broker management.
• Strong knowledge of U.S. customs regulations, import processes, customs entries, and compliance requirements.
• Demonstrated success leading cross-functional initiatives, process improvements, and operational escalations.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Nice To Haves

• Experience with Microsoft Power BI, Smartsheet, and AI tools.
• LCB, CCS, APICS/ASCM certification, or equivalent professional credentials.

Responsibilities

• Develop and execute U.S. and Canada customs operations strategies to ensure compliance, operational excellence, cost optimization, and business continuity.
• Lead and develop the customs operations team through coaching and talent development.
• Provide technical leadership and subject matter expertise on customs regulations, import processes, and trade compliance requirements.
• Drive continuous improvement to enhance compliance, service levels, productivity, visibility, and operational efficiency.
• Use KPIs, analytics, and performance metrics to support data-driven decisions and operational governance.
• Partner with IT and business stakeholders on Global Trade Management and ERP enhancements, automation, and technology-driven process improvements.
• Establish and manage broker governance programs, including performance measurement, escalation management, corrective actions, and service improvement plans.
• Collaborate with Logistics, Sourcing, Regulatory, Product Compliance, Planning, Finance, and external service providers to optimize import processes and reduce clearance delays.
• Lead shipment exception management and critical issue resolution to minimize supply chain disruptions and customer impact.
• Develop reporting tools, dashboards, and operational insights that improve transparency, accountability, and performance management.
• Lead root cause analysis and corrective actions to standardize processes, mitigate compliance risk, and improve operational outcomes.
• Resolve complex customs and supply chain challenges while balancing compliance, operational, and business objectives.
• Advise stakeholders and team members, lead projects, and drive consensus on customs and trade compliance matters.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Tuition reimbursement.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
• Professional development and career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior