Lead Customer Service Representative

Circle K Stores•Orlando, FL

12d•Onsite

About The Position

As a Lead Customer Service Representative, you will provide fast and friendly service in a fast-paced retail environment. You will greet customers, operate the register, cashier, make purchase suggestions, and sometimes work with the food program. You will also gain entry-level management experience by regularly leading shifts. The role involves working in different areas of the store, inside and out, to maintain store appearance and help the team accomplish daily tasks. Regular and predictable onsite attendance is required.

Requirements

Ability to sell products to customers and provide excellent customer care.
Good communication skills and ability to engage in friendly conversation.
Ability to work at a quick pace while maintaining a positive attitude.
Ability to work as part of a team to accomplish daily goals.
Ability to develop ideas to solve problems, think quickly, and offer suggestions.
Ability to lead a team and provide entry-level employee supervision.
Ability to stand and/or walk for up to 8 hours.
Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
Ability to push or pull with arms using up to 20 pounds of force.
Ability to bend at the waist, with some twisting, for up to one hour per shift.
Ability to grasp, reach, and manipulate objects with hands; this handwork requires eye-hand coordination and may involve climbing a ladder to store or retrieve materials or place or remove signs.

Nice To Haves

Retail and customer service experience.
Entry-level management experience.
Sales associate or cashiering experience.
High school diploma or equivalent.
Motivation to advance in your career.
Willingness to learn and have fun.

Responsibilities

Greet customers and provide fast, friendly service.
Operate the register and cashier.
Make purchase suggestions to customers.
Sometimes work with the food program.
Lead shifts on a regular basis and gain entry-level management experience.
Work in different areas of the store, inside and out, to maintain store appearance and standards.
Provide regular and predictable onsite attendance.
Work with the team to accomplish daily store tasks.