Lead Customer Service Representative

Circle K • Charlotte, NC

1d • Onsite

About The Position

As a Lead Customer Service Representative, you will provide fast, friendly customer service in a fast-paced store environment. You will greet customers, operate the register, make purchase suggestions, and sometimes assist with the food program. You will regularly lead shifts, gaining entry-level management experience. The role involves working throughout the store, inside and outside, to maintain store appearance and standards. Regular and predictable onsite attendance is required, and you will work with a team to complete daily tasks.

Requirements

• Ability to sell products and provide excellent customer care.
• Strong communication skills and ability to engage in friendly conversation.
• Ability to work at a quick pace while contributing to a positive environment.
• Ability to work as part of a team to accomplish daily goals.
• Problem-solving skills, including thinking quickly and offering suggestions.
• Ability to lead a team of employees and provide entry-level supervision.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with the hands, with eye-hand coordination; may need to climb a ladder to store or retrieve materials or place and remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly customer service.
• Operate the register and cashier.
• Make purchase suggestions and sell products to customers.
• Sometimes work with the food program.
• Lead shifts on a regular basis and provide entry-level supervision to employees.
• Work throughout the store, inside and outside, to maintain store appearance and standards.
• Work with the team to accomplish daily tasks.
• Provide regular and predictable onsite attendance.

Benefits

• Medical, vision, dental, and life insurance.
• Short- and long-term disability coverage.
• Flexible schedules.
• Weekly pay.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED