Lead Customer Service Representative

Circle K • Charlotte, NC

9d • Onsite

About The Position

The Lead Customer Service Representative provides fast, friendly customer service in a fast-paced retail store environment. The role includes greeting customers, operating the register, cashiering, making purchase suggestions, and sometimes assisting with the food program. The representative works throughout the store, inside and outside, to maintain store appearance and support daily operations. The position also provides entry-level management experience by leading shifts regularly and supervising employees.

Requirements

• Ability to sell products to customers and provide excellent customer care.
• Good communication skills and ability to engage in friendly conversation.
• Ability to work at a quick pace while maintaining a positive attitude.
• Ability to work as part of a team to accomplish daily goals.
• Ability to come up with ideas to solve problems, think quickly, and offer suggestions.
• Ability to lead a team of employees and provide entry-level supervision.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with the hands, with eye-hand coordination; may need to climb a ladder to store or retrieve materials or place and remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly service.
• Operate the register and cashier.
• Make purchase suggestions and sell products to customers.
• Sometimes work with the store's food program.
• Lead shifts regularly and provide entry-level supervision to employees.
• Work in different areas of the store, inside and outside, to maintain store appearance and meet store standards.
• Work with the team to accomplish daily tasks.
• Maintain regular and predictable onsite attendance.

Benefits

• Medical, vision, dental, and life insurance.
• Short- and long-term disability coverage.
• Flexible schedules.
• Weekly pay.
• Fast career opportunities.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed