Lead CSR / Teller - Stony Island - Polish/ Arabic/Spanish Speaking Preferred - Full Time

Fifth Third Bank • Chicago, IL

5d • $43,680 - $67,700 • Onsite

About The Position

The Lead Customer Service Representative (CSR) / Teller provides excellent customer service, listens to customers’ needs, helps resolve questions and issues, and refers customers to bankers or other business partners for consultative conversations. The role handles the most complex CSR duties and exercises considerable independent judgment while following bank policies, procedures, and risk requirements. The position also supports daily financial center operations, cash controls, and training newly hired CSRs. Polish, Arabic, or Spanish language skills are preferred.

Requirements

• High school diploma or GED.
• Extensive cash-handling work.
• In-depth knowledge of retail policies and procedures sufficient to perform essential duties with minimal supervision.
• Ability to interact comfortably and confidently with the public.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to act as a leader and resource for customers and the platform team.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.
• Polish, Arabic, or Spanish language skills are preferred.

Nice To Haves

• Polish, Arabic, or Spanish language skills.

Responsibilities

• Build customer relationships by listening to specific needs, asking questions, and guiding customers to appropriate financial services.
• Follow up on customer questions, find solutions to issues, and communicate responsively and clearly.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Collaborate with the Financial Center Manager to complete monthly cash counts and gather and report monthly FCA requests.
• Perform daily office responsibilities with CSRs and bankers to support efficient financial center operations.
• Maintain an accurate balancing record, identify and correct outages, and assist others as needed.
• Keep current on bank policies and financial center procedures and apply sound judgment within established guidelines.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.
• Demonstrate accountability for risk by identifying, assessing, managing, monitoring, and reporting risks within the Bank’s risk appetite.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED