Lead CSR/Teller - Waukegan - Full-Time

Fifth Third Bank•Waukegan, IL

3d•$43,680 - $67,700•Onsite

About The Position

The Lead CSR/Teller provides excellent customer service, refers customers to appropriate business partners for consultative conversations, and handles the most complex duties of a Customer Service Representative with considerable independent judgment. The role is accountable for managing risk, following policies and procedures, maintaining customer confidentiality, and contributing to a positive customer experience. It also supports efficient financial center operations and serves as a leader and resource for customers and the platform team.

Requirements

High school diploma or GED.
Ability to handle extensive cash transactions.
In-depth knowledge of retail policies and procedures to perform essential duties with minimal supervision.
Ability to interact comfortably and confidently with the public.
Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
Ability to act as a leader and resource for customers and the platform team.
Demonstrate company core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
Flexibility in scheduling.
Adhere to dress code guidelines.

Responsibilities

Listen to customers, understand their needs, and guide them to appropriate financial services and business partners.
Follow up on customer questions and find solutions to address issues.
Respond promptly to correspondence and maintain clear communication.
Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Collaborate with the Financial Center Manager to complete monthly cash counts.
Partner with the Financial Center Manager to gather and report monthly FCA requests.
Perform daily office responsibilities with CSRs and Bankers to maintain efficient office operations.
Maintain balancing records in accordance with policy, identify and correct outages, and assist others as needed.
Keep current on bank policies and financial center procedures, including changes.
Use sound judgment and follow established guidelines and procedures.
Assist in training newly hired Customer Service Representatives.
Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners as appropriate.
Maintain working knowledge of Retail products and services.
Use appropriate tools to track referrals to personal bankers and business partners.
Perform other duties as assigned.