Lead Coordinator, Graduate Student Services.

The University of Arizona•Tucson, AZ

1d•Hybrid

About The Position

The Lead Coordinator, Graduate Student Services oversees graduate student services within the University of Arizona’s College of Architecture, Planning and Landscape Architecture (CAPLA). The role provides academic coaching and guidance, coordinates admissions and financial support, and manages Graduate Assistant appointments. It works with faculty, School Directors, and university partners to support student academic success, retention, degree completion, and career outcomes while improving processes and the graduate student experience. The position serves as a primary liaison and subject matter expert on graduate academic policies, procedures, and program requirements. It coordinates student services and financial support programs, monitors student progress and outcomes, maintains records and reporting data, and advises students, faculty, and academic leadership. The role also supports recruitment and outreach, curriculum-related initiatives, and the Graduate Student Services Center. The position is based at the Tucson campus and has a hybrid work arrangement, with the proportion of remote work varying between the academic year and summer months. This is a full-time, 40-hour-per-week position. Visa sponsorship is not available.

Requirements

Bachelor's degree or equivalent advanced learning attained through professional-level experience.
At least 5 years of relevant work experience, or an equivalent combination of education and work experience.
Strong problem-solving and critical-thinking skills.
Strong writing skills for timely and accurate communication with students, faculty, and staff.
Ability to collaborate collegially with staff and faculty.
Ability to multitask.

Nice To Haves

Master's degree.
At least 5 years of comparable experience at a college or university.
Working knowledge of graduate education.
Working knowledge of SLATE, Trellis, D2L, and other university digital platforms.

Responsibilities

Provide comprehensive support and guidance to prospective and current graduate students on admissions, academic resources, program requirements, university policies, and financial support opportunities.
Support graduate student recruitment, outreach, and engagement; collaborate on admissions processes and initiatives that enhance enrollment and student success.
Monitor graduate student progress toward academic milestones and degree completion; coordinate degree audits and degree posting; connect students with appropriate resources.
Work with School Directors, program chairs, faculty advisors, and campus stakeholders on transfer-credit reviews, program requirement exceptions, and complex student concerns.
Collaborate with faculty, college academic leadership, and university partners to coordinate student support and ensure compliance with university policies and procedures.
Coordinate with undergraduate academic advisors to support students transitioning into CAPLA graduate programs through Accelerated Master's Programs.
Coordinate and oversee graduate student services processes and initiatives to support effective operations and college objectives.
Serve as a primary liaison and subject matter expert between CAPLA, the Graduate College, School Directors, faculty, and other university departments on graduate academic policies, procedures, and program requirements.
Advise faculty and academic leadership on graduate curriculum development, including dual-degree programs, Accelerated Master's Programs, graduate subplans, and micro-campus degree programs with international institutions.
Evaluate graduate student services procedures and recommend improvements to operational efficiency, student engagement, and academic support.
Collaborate with CAPLA staff to support and maintain the Graduate Student Services Center and coordinate services across college programs.
Coordinate administration of graduate financial support programs, including fellowships, CAPLA scholarships, graduate tuition scholarships, and graduate teaching and research assistantships.
Work with School Directors, faculty, the CAPLA Business Office, Alumni Relations, the Graduate College, and the Bursar's Office on awarding and administering graduate financial aid and other funding opportunities.
Oversee Graduate Assistant appointment and offer-letter processes from initiation through completion, coordinating with faculty, the CAPLA Business Office, Human Resources, and the Graduate College to ensure timely, accurate, policy-compliant processing.
Advise graduate students on financial support opportunities, university policies, and institutional resources.
Evaluate graduate financial support processes and recommend improvements to efficiency, accuracy, and coordination.
Collect, maintain, and evaluate enrollment, retention, academic progress, and degree-completion data for program planning and institutional reporting.
Monitor academic and enrollment trends and provide information to faculty and college leadership to support student success and retention initiatives and identify students needing support.
Maintain accurate graduate student records and coordinate with faculty and university departments to ensure compliance with academic policies and procedures.
Contribute to web, print, and other recruitment, advising, and informational materials for prospective and current graduate students.
Represent CAPLA graduate programs on university committees as assigned and collaborate with university partners on graduate education and student success initiatives.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability programs
Paid vacation
Paid sick leave
Paid holidays
Tuition reduction at the University of Arizona, Arizona State University, and Northern Arizona University for the employee and qualified family members
Retirement plans
Access to University of Arizona recreation and cultural activities
Work-life programs