Graduate Student Services Coordinator

Northeastern University•San Jose, CA

About The Position

The Khoury College of Computer Sciences seeks an energetic, self-starting Graduate Student Services Coordinator to support a growing population of graduate students at a dynamic, fast-paced university. The coordinator provides professional support to the Assistant, Associate, or Director of Graduate Student Services and supports graduate program administrative activities. These include advising students on academic, curriculum, and registration matters; serving as a liaison between the Graduate School and University offices; attending relevant committee meetings; maintaining the graduate student database using Salesforce, Banner, and Navigate; and preparing reports and analyses for the Director of Graduate Student Services, Master of Science Program Directors, and the Graduate Faculty Committee. The coordinator advises a caseload of 300–400 master’s students in computing programs, supports student success and registration, communicates college and University policies and procedures, and organizes student-focused projects and events. The role also coordinates with the Office of Global Services on visa-related matters and with co-op or career development staff on graduate co-op approvals. Special projects may include teaching assistant hiring, student club support, the apprenticeship program, or student ambassador support.

Requirements

Bachelor’s degree.
Two to three years of experience, preferably in a higher education setting.
Experience using spreadsheets and databases.
Experience working with a diverse student population.
Strong written and verbal communication skills.
Ability to work independently and as a member of a team.

Nice To Haves

Master’s degree.
Experience in a higher education setting.

Responsibilities

Advise a caseload of 300–400 master’s students in computing programs on course selection and planning, registration procedures, and college, campus, and University resources.
Monitor student performance in courses and liaise among students, faculty, and other offices to support students experiencing academic or personal difficulties.
Organize student social gatherings, town hall meetings, graduate advising workshops, and other special projects.
Support implementation of college and University policies and procedures through advising communications from enrollment through graduation.
Support the master’s student registration process and work with the Director of Operations to process registration updates and forms.
Support the Assistant, Associate, and/or Directors of Student Services with student support strategies and implementation of new initiatives.
Serve as liaison with the Office of Global Services on visa matters, including approval of Form I-20 documentation, visa extensions, Curricular Practical Training (CPT), and Optional Practical Training (OPT).
Serve as liaison with Khoury College co-op coordinators or network career development advisors to verify and approve students for graduate co-op.
Coordinate and implement campus student services projects, which may include teaching assistant hiring, student club support, the apprenticeship program, or student ambassador support.
Maintain the graduate student database using Salesforce, Banner, and Navigate.
Prepare reports and analyses for the Director of Graduate Student Services, Master of Science Program Directors, and the Graduate Faculty Committee.
Attend relevant committee meetings.