Graduate Student Services Coordinator

Northeastern University•San Jose, CA

3d•$53,470 - $73,521

About The Position

The Khoury College of Computer Sciences seeks an energetic, self-starting Graduate Student Services Coordinator to support a growing population of graduate students at a dynamic, fast-paced university. The role provides professional support to the Assistant, Associate, or Director of Graduate Student Services. The coordinator supports graduate program administration by advising students on academic, curriculum, and registration matters; serving as a liaison between the Graduate School and University offices; attending relevant committee meetings; maintaining the graduate student database using Salesforce, Banner, and Navigate; and preparing reports and analyses for the Director of Graduate Student Services, Master of Science Program Directors, and the Graduate Faculty Committee. The role advises a caseload of 300–400 master’s students in computing programs, supports students who are struggling academically or personally, and helps implement college and University policies and initiatives. It also coordinates student services projects, which may include teaching assistant hiring, student club support, the apprenticeship program, and student ambassador support.

Requirements

Bachelor’s degree.
Two to three years of experience, preferably in a higher education setting.
Experience using spreadsheets and databases.
Experience working with a diverse student population.
Strong written and verbal communication skills.
Ability to work independently and as a member of a team.

Nice To Haves

Master’s degree.

Responsibilities

Advise 300–400 master’s students in computing programs on course selection and planning, registration procedures, and college, campus, and University resources.
Monitor student performance and serve as a liaison among students, faculty, and other offices to support students experiencing academic or personal difficulties.
Organize student social gatherings, town hall meetings, and graduate advising workshops.
Communicate and support implementation of college and University policies and procedures from student enrollment through graduation.
Support the registration process for master’s students and work with the Director of Operations to process registration updates and forms.
Support the Assistant, Associate, and/or Directors of Student Services with student support strategies and new initiatives.
Serve as liaison with the Office of Global Services on visa matters, including Form I-20 approvals, visa extensions, CPT, and OPT.
Coordinate with Khoury College co-op coordinators or network career development advisors to verify and approve students for graduate co-op.
Coordinate and implement student services projects, potentially including teaching assistant hiring, student club support, the apprenticeship program, and student ambassador support.
Maintain the graduate student database using Salesforce, Banner, and Navigate; prepare reports and analyses for college and program leadership and the Graduate Faculty Committee.
Attend relevant committee meetings.