Lead Consultant CDH Implementation

Empower • Overland Park, KS

10d • $105,700 - $149,275

About The Position

The Lead CDH Implementation Consultant leads complex Consumer-Directed Health (CDH) implementations for large and strategically important employer clients. As a senior client-facing advisor and CDH implementation expert, the role translates client objectives and benefit plan designs into scalable, operationally sound solutions, and drives execution from solution design through launch and transition to ongoing service.

The role also serves as an internal authority on CDH implementation strategy and best practices, guiding implementation teams and cross-functional partners on designing, implementing, and integrating CDH solutions within broader Workplace Solutions engagements.

Requirements

• Bachelor's degree in a related field or equivalent professional experience.
• Six or more years of experience in CDH, employee benefits, client implementation, benefits administration, financial services, healthcare benefits, or a related field.
• Demonstrated experience implementing CDH solutions, such as HSAs, FSAs, HRAs, commuter benefits, lifestyle accounts, or comparable employer-sponsored benefit programs.
• Experience leading complex, multi-workstream implementations for large or sophisticated employer clients.
• Strong knowledge of CDH plan design, eligibility, contributions, funding, benefits administration, data integrations, and operational requirements.
• Ability to translate complex client requirements into implementation strategies and coordinate technical and operational stakeholders.
• Experience consulting on complex or nonstandard implementation requirements, managing risks, resolving issues, and influencing decisions across multiple stakeholders.
• Strong client-facing communication, facilitation, stakeholder-management, and relationship-management skills, including the ability to communicate complex CDH concepts to technical and nontechnical audiences.
• Demonstrated experience serving as a subject-matter expert, developing implementation best practices, and guiding cross-functional teams.
• Must be authorized to work for any employer in the U.S.; the employer is unable to sponsor or take over sponsorship of an employment visa, including CPT/OPT.

Nice To Haves

• Experience leading integrated implementations involving multiple employee benefit products or workplace solutions.
• Experience with eligibility file processing, employer payroll integrations, data mapping, file testing, or EDI.
• Knowledge of applicable HSA, FSA, and HRA regulatory and administrative requirements.
• Experience developing implementation playbooks, standardized processes, or scalable delivery methodologies.
• Experience mentoring implementation professionals or advising teams on complex solution design and delivery.

Responsibilities

• Lead complex, high-profile CDH implementations for large and strategically important employer clients, with accountability for implementation strategy, client outcomes, risks, key decisions, and successful delivery.
• Advise clients, consultants, brokers, and business partners on CDH plan design, implementation requirements, operational considerations, and solution capabilities.
• Translate client requirements and benefit plan designs into implementation strategies covering system configuration, eligibility, contributions, funding, data integration, testing, and ongoing administration.
• Provide implementation leadership across multi-product Workplace Solutions engagements, identify dependencies, coordinate cross-functional workstreams, and influence stakeholder decisions.
• Anticipate and manage implementation risks, complex design challenges, and nonstandard client requirements; recommend solutions and escalate strategic decisions when appropriate.
• Lead implementation readiness, user acceptance testing, launch, post-implementation stabilization, and transition to ongoing client service operations.
• Serve as an organizational subject-matter expert in CDH implementation strategy, best practices, and operational readiness.
• Educate and guide implementation, operations, product, sales, and relationship-management teams on CDH solutions and implementation requirements.
• Recommend improvements to CDH implementation processes, tools, standards, and methodologies to improve scalability, operational efficiency, and client outcomes.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching contributions up to 6%, financial advisory services, potential company discretionary contribution, and a broad investment lineup.
• Tuition reimbursement up to $5,250 per year.
• Business-casual environment with the option to wear jeans.
• Paid time off upon hire, ten paid company holidays, and three floating holidays each calendar year.
• 16 hours of paid volunteer time per calendar year.
• Leave programs including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).
• Business Resource Groups that facilitate inclusion and collaboration and are open to all.
• Opportunity to participate in a bonus program for non-sales positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior