Lead Concierge - The Gathering Spot

The Gathering Spot•Atlanta, GA

19d

About The Position

The Lead Concierge leads the concierge desk by modeling exceptional member hospitality, coordinating shift coverage, coaching concierge colleagues, and maintaining accurate member access, communication, and handoff practices. The role is based at Northyards for The Gathering Spot, a private membership club founded in 2016 for professionals, creatives, and entrepreneurs in Atlanta and Washington, D.C. The club fosters community, culture, and connection through curated experiences, content, and dining. The Gathering Spot also operates Retreat, an exclusive private rooftop club focused on refined social interaction and high-end hospitality. The Lead Concierge works under the Operations Supervisor or Operations Manager. The role requires maintaining confidentiality, supporting an inclusive and respectful workplace, working evenings, weekends, and holidays as business needs require, and performing other related duties as assigned. The job description may evolve with operational needs.

Requirements

Demonstrated judgment, conflict resolution, organization, and calm communication under pressure.
Working proficiency with member databases, reservations, shift reporting, and standard office tools.
Ability to stand and move for extended periods.
Ability to use standard workplace equipment.
Ability to lift or move supplies and event materials as needed, with or without reasonable accommodation.

Nice To Haves

2–3 years in hospitality or member services, including experience training or leading peers.

Responsibilities

Coordinate daily desk assignments, break coverage, opening and closing readiness, and member arrival flow.
Lead shift huddles and communicate current events, VIP considerations, and operational changes.
Handle elevated member requests and initial service recovery within delegated authority, and promptly escalate significant concerns.
Partner with dining, events, operations, and security teams to support smooth transitions and consistent member recognition.
Train new concierge team members on check-in, access controls, systems, etiquette, and confidentiality.
Audit shift logs, member records, and reservation handoffs for completeness and accuracy, and coach gaps in real time.
Track supplies, desk equipment issues, lost-and-found processes, and member communications requiring follow-up.
Provide shift recap reports, identify recurring friction points, and recommend practical process improvements.
Reinforce visitor access policies, emergency response steps, and appropriate handling of confidential information.
Report incidents and policy exceptions promptly, documenting factual details without speculation.
Maintain confidentiality and uphold an inclusive and respectful workplace.
Perform other related duties as assigned.