Community Concierge - The Gathering Spot D.C.

The Gathering Spot•Washington, DC

12d

About The Position

The Gathering Spot is seeking passionate, friendly, customer service-oriented team members for its Community Concierge team in Washington, D.C. The Community Concierge assists members and guests with services including daily check-in, member support, and reservations for onsite club amenities. The role also supports prospective members, club operations, communications, and the member experience.

Requirements

Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite or related software.
Excellent problem-solving and critical-thinking skills.
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
Positive attitude and the ability to remain flexible and patient.
Excellent administrative skills.

Nice To Haves

At least two years of hotel guest services experience is highly preferred.

Responsibilities

Check in members and their accompanying guests.
Assist with new member onboarding by entering new members into required systems.
Help members with day-to-day club use, including conference room reservations and booking inquiries.
Monitor and respond to emails from members and prospective members.
Give tours of the club to prospective members.
Troubleshoot app, conference room, and event usage errors.
Complete membership call lists to promote club events and promotions.
Create and manage mass emails.
Troubleshoot audiovisual issues for members and guests.
Oversee the aesthetics and upkeep of the club.
Discuss the club in accordance with brand standards.
Curate digital marketing content and signage related to entertainment throughout the club.
Contact members to gather feedback about their club experience, satisfaction, and general wellness.
Develop and maintain relationships to fulfill the needs of members, guests, and employees.
Sort and distribute communications and incoming mail.
Perform other related duties as assigned.